Hilton New Orleans/St. Charles Ave. French Quarter Area Guest Reviews
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|0.5 miles from New Orleans centre|
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Jessica Wed, 18 January 2017
Liked: The hotel was in a nice location... everything was basically in walking distance
Disliked: I didnt like the fact that they had somewhat of a hidden fee. At check in they hit you with a sign saying that a $50 fee per night will be charged to your card and will be returned 72 hours after check out.
Samantha Sun, 8 January 2017
Liked: Very spacious, super clean, and excellent customer service.
Disliked: The refrigerator was not cool and we couldn't figure out to turn the temp down
Mike Wed, 4 January 2017
Disliked: Room wasn't ready until after 6pm.valet driver spent tires on my vehicle and almost hit another vehicle.THe manager said they were Not charging me for the valet service but the next day after I got back home they charged my cc anyway .Worst Hilton I've ever stayed at will not go back to this property.
Melisa Wed, 4 January 2017
Disliked: We try to always stay at Hilton and usually always enjoy our stay. This hotel does not meet Hilton standards at all. Our room was not ready at 4pm check in, we booked and paid for a king deluxe room but was given a standard king, the TV did not work, the water in the tub would not shut off making it hard to sleep with the noise, the water turned cold while my husband was showering and I had to wait to shower. The window cleaner was banging on the windows at 730-8am making it impossible to sleep. There was a roll away bed placed at our door making it hard to get out of the room. (Not our bed, but blocked our door) when guest services was told of our issues they not so much as even say sorry. Just that they would look into it. The poor conditions and poor service at this hotel is way below the standards we are use to for Hilton hotels.
Ingrid Tue, 3 January 2017
Liked: Room was excellent
Disliked: Had to wait 2hrs for room to be ready.
Yousuf Mon, 2 January 2017
Liked: The location was perfect. Just 15 minutes from the French Quarter and 5 min from Canal Street.
Disliked: We didn't have consistent hot water in the shower. Parking was ridiculous at $42. No view.
Susan Sun, 1 January 2017
Liked: Nice hotel, but not up to Hilton expectations.
Disliked: Arrived at 1pm. Room not ready _ understandable since we were early. Came back at 4pm, still not ready. We're told to wait in Exec. lounge. After 5pm, room finally ready. No apology or empathy from staff. Said they had big morning turnover. Had dinner reservations that we almost missed and didn't have time to shower or change after a warm afternoon in NO. Very disappointed.
Citygoer7 Sat, 31 December 2016
Liked: The location was good. Just about everywhere in New Orleans was within a walking distance of the hotel. The room was very clean and housekeeping came in every day.
Disliked: There was very little water pressure, and the water in the shower never got hot. Check and took a long time. Hotel Staff was not very helpful. I try to extend this room by one night, and the lady in the lobby told me that I could not do it through her, that I would have to call booking.com. It was a hassle so we ended up coming home as planned. We would have liked to stay another night though as there are more things in the city we really wanted to see while we were there. Also, parking was $42 a night, and when we were checking out the valet guy didn't even help load our luggage in the car.
Brandi Tue, 20 December 2016
Liked: location and dedication to detail!
Marie Tue, 6 December 2016
Liked: The staff was friendly
Disliked: I was looking for a guest room that offered smoking and the booking site provided this hotel but to my disappointment this property's guest rooms are all non smoking