Hilton Miami Downtown

When you go to this hotel, you're instantly greeted by friendly and reliable valets who can steer you in the direction you need to go. The customer service at the Hilton is unmatched, and you will feel like royalty during your stay. The hotel is gorgeous, and the ocean-front rooms give you a beautiful view of the ferry boats and cruise lines. You can also see the beautiful city of Miami light up at night, and it is an amazing sight. The food from the hotel's restaurant is good, but it is a bit pricey (averaging $20 per entree with nothing else added), and there are so many another food options to choose from in Miami that you're better off exploring those. Overall, it is a wonderful hotel, and if you get the chance to stay here, TAKE IT!

Liked: The hotel is beautiful and service is outstanding.
Disliked: The food was okay, but expensive.

Liked: Very helpful and friendly staff. Clean rooms and great views!
Disliked: Housekeeping bothered us 3 times on the morning of check out, starting at 8:30 a.m., and check out wasn't even until noon!

The arrival for self drivers is ludicrous. Either the architect or the client that briefed him had never taken the trouble to visualise how complicated it is to undertstand how the hotel is organised. The signage only adds to the confusion. I felt sorry for the reception desk staff who have to answer for this baffling arrangement every day. Significantly distracts from a good stay.

Liked: The room was very nice.
Disliked: Circulation is complicated and poorly signposted.

Pleasant

Disliked: Room had poor lighting and bathroom curtains made it messy

Exceptional

Very enjoyable stay

Liked: The location. Minutes away from the Port of Miami
Disliked: The restaurant not enough selections

Exceptional

A nightmare.

Liked: Breakfast was ok. A couple of staff members were decent.
Disliked: The fact that the valet messed our car up and they were complete jerks about it and refused to offer any compensation. Incompetent people with attitudes who ruined our stay. Never again.

An excellent hotel for a...

Liked: No complaints whatsoever. The two queen bed junior suite was huge and comfortable. Very good value for the price. Yes, the hotel is not the newest but we enjoyed our stay

Exceptional

Good

Hotel was comfortable and clean...

Liked: Clean , well organized. Good location for a concert at the arena
Disliked: NA