Hilton Miami Downtown

When you go to this hotel, you're instantly greeted by friendly and reliable valets who can steer you in the direction you need to go. The customer service at the Hilton is unmatched, and you will feel like royalty during your stay. The hotel is gorgeous, and the ocean-front rooms give you a beautiful view of the ferry boats and cruise lines. You can also see the beautiful city of Miami light up at night, and it is an amazing sight. The food from the hotel's restaurant is good, but it is a bit pricey (averaging $20 per entree with nothing else added), and there are so many another food options to choose from in Miami that you're better off exploring those. Overall, it is a wonderful hotel, and if you get the chance to stay here, TAKE IT!

Liked: The hotel is beautiful and service is outstanding.
Disliked: The food was okay, but expensive.

Liked: Very helpful and friendly staff. Clean rooms and great views!
Disliked: Housekeeping bothered us 3 times on the morning of check out, starting at 8:30 a.m., and check out wasn't even until noon!

The arrival for self drivers is ludicrous. Either the architect or the client that briefed him had never taken the trouble to visualise how complicated it is to undertstand how the hotel is organised. The signage only adds to the confusion. I felt sorry for the reception desk staff who have to answer for this baffling arrangement every day. Significantly distracts from a good stay.

Liked: The room was very nice.
Disliked: Circulation is complicated and poorly signposted.

Exceptional

Liked: Shop, eat, enjoyed myself and etc.
Disliked: N/A

Bad

Liked: Nothing everything is bad in this hotel
Disliked: Nothing everything is bad in this hotel

Bad

Liked: Valet park staff
Disliked: Staff behaviour.Too many elevators to get to your room.Gym is not as it should be for 5 star hotel.

Unless they fix the elevator/...

Liked: Location and property
Disliked: Elevators and parking / check in and checkout mess / chaos, very disorganized

Beautiful luxury

Liked: Beautiful, beautiful hotel. The upstairs pool, the bartender was amazing. The rooms are clean.
Disliked: There was nothing I didn’t like about it. Other than there was roadwork and we kept having to turn around, trying to figure out how to get into the hotel but that’s not the hotel’s fault.

Passable

Disliked: Stingy operations for Hilton hotel at your room and breakfast Bay view not very pleasant

Exceptional

Recomo

Liked: All like

Very good