When you go to this hotel, you're instantly greeted by friendly and reliable valets who can steer you in the direction you need to go. The customer service at the Hilton is unmatched, and you will feel like royalty during your stay. The hotel is gorgeous, and the ocean-front rooms give you a beautiful view of the ferry boats and cruise lines. You can also see the beautiful city of Miami light up at night, and it is an amazing sight. The food from the hotel's restaurant is good, but it is a bit pricey (averaging $20 per entree with nothing else added), and there are so many another food options to choose from in Miami that you're better off exploring those. Overall, it is a wonderful hotel, and if you get the chance to stay here, TAKE IT!

Liked: The hotel is beautiful and service is outstanding.
Disliked: The food was okay, but expensive.

Liked: Very helpful and friendly staff. Clean rooms and great views!
Disliked: Housekeeping bothered us 3 times on the morning of check out, starting at 8:30 a.m., and check out wasn't even until noon!

The arrival for self drivers is ludicrous. Either the architect or the client that briefed him had never taken the trouble to visualise how complicated it is to undertstand how the hotel is organised. The signage only adds to the confusion. I felt sorry for the reception desk staff who have to answer for this baffling arrangement every day. Significantly distracts from a good stay.

Liked: The room was very nice.
Disliked: Circulation is complicated and poorly signposted.

Superb

Liked: The hotel locates centrally and you can explore town down very easy, very helpful and professional staff, clean and comfortable room. We didn?t have breakfast.
Disliked: We stayed during the new year eve and it was expensive as everything in Miami. The is no kids entertainment other than the pool if you travel with children.

Good

Liked: Property was located in a great area.
Disliked: Rooms were very dusty and not cleaned well.

Great

Liked: Convenient beautiful clean
Disliked: The elevator back up

Poor

Liked: Staff was nice.
Disliked: It was not clean. Very expensive for what it is. Pool area not clean either.

Good

Exceptional

Great, would definitely stay there...

Liked: We had room service on our first night which was excellent. The member of staff went to a lot of trouble to make sure we had everything we needed. At Reception staff were very helpful and allowed us to check in very quickly ahead of a large group of cruise ship holiday makers
Disliked: It would have helped if the receptionist could have ordered a taxi to the airport for us as we had to wait some time for one to turn up on the street

Good

Superb

Liked: Everything!