When you go to this hotel, you're instantly greeted by friendly and reliable valets who can steer you in the direction you need to go. The customer service at the Hilton is unmatched, and you will feel like royalty during your stay. The hotel is gorgeous, and the ocean-front rooms give you a beautiful view of the ferry boats and cruise lines. You can also see the beautiful city of Miami light up at night, and it is an amazing sight. The food from the hotel's restaurant is good, but it is a bit pricey (averaging $20 per entree with nothing else added), and there are so many another food options to choose from in Miami that you're better off exploring those. Overall, it is a wonderful hotel, and if you get the chance to stay here, TAKE IT!

Liked: The hotel is beautiful and service is outstanding.
Disliked: The food was okay, but expensive.

Liked: Very helpful and friendly staff. Clean rooms and great views!
Disliked: Housekeeping bothered us 3 times on the morning of check out, starting at 8:30 a.m., and check out wasn't even until noon!

The arrival for self drivers is ludicrous. Either the architect or the client that briefed him had never taken the trouble to visualise how complicated it is to undertstand how the hotel is organised. The signage only adds to the confusion. I felt sorry for the reception desk staff who have to answer for this baffling arrangement every day. Significantly distracts from a good stay.

Liked: The room was very nice.
Disliked: Circulation is complicated and poorly signposted.

Exceptional

Exceptional

Liked: Friendly staff. Very convenient since I had a passport appointment. Love the stay and being able to walk to the passport agency was the best. Thank you
Disliked: Everything was really good

Exceptional

Excellent Hilton stay as usual.

Liked: The location was fantastic! Right downtown where you want to be!
Disliked: Only thing that went wrong was it took an hour and a half to get towels one day so we could shower.

Pleasant

Good

Liked: Very nice room very big very clean nothing really to complain about as far as accommodations
Disliked: I understand that covid was going on but they legitimately had security guards walking around and it felt a bit invasive

Exceptional

Liked: Very clean and staff was great

Nice stay

Liked: I loved that they were communicating with me about how my stay was going an tried to fix whatever problem I had. Bed was comfortable. Nice view! I would recommend an will stay again
Disliked: I didn't like that the room wasn't properly dusted. Found a stain on pillow that looked like an old snot stain. The items in bathroom hadn't been wiped down good, I could tell by the spots on the shower knobs an visible dust on nightstands. Oh an we had to request microwave their wasn't 1 in the room.

Very good

Liked: Not much of a selection