When you go to this hotel, you're instantly greeted by friendly and reliable valets who can steer you in the direction you need to go. The customer service at the Hilton is unmatched, and you will feel like royalty during your stay. The hotel is gorgeous, and the ocean-front rooms give you a beautiful view of the ferry boats and cruise lines. You can also see the beautiful city of Miami light up at night, and it is an amazing sight. The food from the hotel's restaurant is good, but it is a bit pricey (averaging $20 per entree with nothing else added), and there are so many another food options to choose from in Miami that you're better off exploring those. Overall, it is a wonderful hotel, and if you get the chance to stay here, TAKE IT!

Liked: The hotel is beautiful and service is outstanding.
Disliked: The food was okay, but expensive.

Liked: Very helpful and friendly staff. Clean rooms and great views!
Disliked: Housekeeping bothered us 3 times on the morning of check out, starting at 8:30 a.m., and check out wasn't even until noon!

The arrival for self drivers is ludicrous. Either the architect or the client that briefed him had never taken the trouble to visualise how complicated it is to undertstand how the hotel is organised. The signage only adds to the confusion. I felt sorry for the reception desk staff who have to answer for this baffling arrangement every day. Significantly distracts from a good stay.

Liked: The room was very nice.
Disliked: Circulation is complicated and poorly signposted.

The location, the size of...

Liked: It was amazing
Disliked: Nothing that we can think of

Exceptional

Liked: Amenities, room was nice.
Disliked: $45 a night valet parking is very expensive.

Brilliant stay nice staff

Liked: The staff were great and the rooms were brilliant
Disliked: Nothing

Sexy, classy and cool!!

Liked: It was beautiful and the view and vibes were amazing!
Disliked: I loved everything!

Superb

Very good

Superb

Hotel was in a great...

Liked: The lady who checked us in had a pleasant attitude.
Disliked: Your Concierge Staff were not welcoming at all. These are the people you look to for guidance when in a big City that has so much to offer. They were not approachable at all. We were looking for somewhere nice to eat, so we just put some information into our phones and saw that Houston's was not far away.

Exceptional

Liked: Everything especially the pool and restaurants.
Disliked: Na