I would recommend staying in this hotel.

Liked: The room was definitely up to the Hilton standard that one might expect. The views of Memphis from my room were spectacular, especially at sunset and sunrise. The grounds were beautiful and well kept. All of the staff were friendly, with smiles of welcome on their faces.
Disliked: I stayed at this Hilton when it was new. I was very disappointed in the lobby. It was cold and noisy. The bar needs to be offset a little so that one might enjoy a beverage in a calm and comfortable setting. I didn't like the concierge area being essentially non private for checking in or out.

Exceptional

Exceptional

Exceptional

Liked: Cool looking place. Nice lobby. Elevators were good.
Disliked: Shower control was almost broken. Sheer curtains were dirty and wrinkled old looking. Toilet was running in the room above ours all night. We had a dog, so our room felt dirty, I assume we were on a floor reserved for dogs, so that is understandable.

Liked: The staff was very friendly and the room was clean.
Disliked: I had a hard time opening and closing the the room door.Around the ceiling wall needed a dusting,but everything else was clean.

Exceptional

Liked: Quietness
Disliked: The floor had small amounts of trash. Other than that I liked it. Rm 515...ohhhhh and if at all possible can the rooms at least come with a complimentary water bottle.

Bad

Liked: The view that i DDNT get
Disliked: The customer service was very poor

The hotel was clean and...

Liked: We paid for breakfast while booking , the rude front desk lady notified us that there will be no breakfast and no refund . Poor customer service. We asked for a 2 extra coffee pods since the Starbucks in the hotel was closed . She insisted there were already 2 pods in our room ( we wanted two extra pods) .
Disliked: The front desk personnel. Very poor customer service.

Liked: Beds were comfortable and room was clean
Disliked: Door key died had to wait to get in room which caused our food to get cold. Refrigerator wouldnt get cold and the room was freezing the thermostat would work. We go to the lobby to earn our food and roaches were on the bar and inside the microwave. Worst