Hilton Melbourne Guest Reviews
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|1.5 miles from Melbourne centre|
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Pratik Thu, 22 July 2021
Tiffany Mon, 19 July 2021
Very very nice
Liked: I didnt utilize any extra services but the facility was very clean and the beds were great, very confortable!
Disliked: Cant think of anything
Ana Mon, 19 July 2021
It was great loved it...
David Mon, 19 July 2021
Ok for the two nights...
Liked: Was good and waitress was very polite and friendly
Disliked: Bathroom in guest room was not accommodating for placing toiletries. Large towels were very rough nap
Gary Mon, 19 July 2021
Liked: Breakfast was great, personnel were great. I would stay at the Hilton my next visit to Melbourne.
Christine Sun, 18 July 2021
Liked: The Beachfront was the best and the Hilton provided last min rooming for 6 night.
Disliked: The room did not get cleaned, they only cleaned every 4 days but they forgot to add my room on the 4th. You had to paid for the beach chairs and umbrellas if you wanted to use it on the beach. You had to pay for breakfast and you have to pay $12.50 for parking which was never explained. When their parking lot ran into the crown plaza. It was all crazy. The rate was very high for the service they were providing.
Lovely Sat, 17 July 2021
Liked: The property was nice very and organized However there were a very rude staff member at the front desk With a Carribean accent. I called down to request room service as i was not informed that you had to request this service. She was rude very rude did not want to assist when i asked clean we have someone bring up clean towels and garbage bags since she advise no one can clean the room because I had to request it during check in. Instead of trying to help me get a solution she preferred to go back and forward and advise me that I needed to let them know and I Informed her it would?ve been nice if they would have informed me at check in that the service need to be requested.. She did not seem to be concerned with my request for clean towels and I should have went down to speak with a manager but after being out all day in the sun for my son track meet all we wanted were clean towel to bath with
Disliked: They need to inform guest at check in that house keeping is only by request. A nicer front desk staff.
Marie Sat, 17 July 2021
It was a great hotel.
Liked: The two queen beds were very comfortable and clean. The room was clean and I had a nice view. The buffet breakfast was awesome, the bar and the dinner choices.
Disliked: The tub was dirty. I was disappointed to see how filthy it was.
Sofia Thu, 15 July 2021
Nicole Thu, 15 July 2021
Liked: One thing is the staff is very very personal. I used to come down there a lot and I haven't been down there for a couple months and soon as I walked in the door they recognize who I was they made me feel so comfortable again. This is one of the best hotels I ever stayed at and I feel safe in.
Disliked: The only thing I didn't like was my room smell like mildew. The staff was very good to get on to the housekeeping to bring me the spray it took them over an hour and a half to get it. But everything else was great