Hilton Madison Monona Terrace Guest Reviews
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|0.6 miles from Madison centre|
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Joyce J, Wausau, WI Tue, 10 April 2012
I would definitely stay there again.
Liked: Very clean and quiet. Great shower.
Disliked: Too short of a stay.
Darin Thu, 16 May 2019
Jared Fri, 26 April 2019
Nice hotel in a great...
Liked: Two blocks from the capital, located next to the south lake, walking distance to many area restaurants museums, and other entertainment options. Although we didn't use it, the hotel offers a free "shuttle" around town. Onsite parking (although it costs about $18 per day).
Disliked: Hotel was undergoing a major renovation during our stay. lobby and other hotel amenities were closed. HVAC and hot water issues were plentiful.
Ryan Fri, 19 April 2019
Disliked: Pool out of service, police came to the room to drop off robes
Samuel Mon, 15 April 2019
My experience was subpar, didn?t...
Liked: The room was clean. The valet service and bartenders are the best personalities at this location.
Disliked: The front desk staff presented an impersonal attitude. I was never offered any information about the hotel amenities. Upon my checkin I was not asked about my status as a Hilton rewards member or offered to enroll if I wasn?t. The basic courtesy of good Morning or good evening weren?t offered. I understand that the lobby was undergoing renovations; however, the atmosphere was not warm or inviting. I expected much more from the staff, but they didn?t take the minute it would have taken to explain. I was in town for a conference at this location, and the employees at the front desk offered no information about the hotel?s restaurant or entertainment in the area. When I checked out the person at the desk didn?t ask if I enjoyed my stay or mention reward points. Typically I don?t do these surveys but based on my previous experience with Hilton properties, this subpar experience had to be mentioned. I didn?t feel welcomed and on my next trip, there is no reason to book this property.
James Thu, 4 April 2019
construction site makes this hotel...
Disliked: They are in the midst of a major refurbishment program, so there is construction everywhere (half of the lobby; part of the restaurant; many of the floors). Friendly, but avoid until refurb is complete.
Harriet Sun, 31 March 2019
Liked: Good location. Staff nice.
Disliked: Needs more and better ventilation. It was super hot and stuffy and smelly. They are doing construction and it smelled a bit toxic. The room was HOT and we were there in winter. We had to sleep with air conditioning on.... and we are not typically hot people. Location great. Beds iffy. They didn?t have mattress covers on the beds which is gross:
Steve Mon, 25 March 2019
A great place to stay...
Liked: I had a problem with a dead car battery an 2 of the employees came to my rescue right away. They were very helpful in jumping my car. Made an otherwise situation seem simple to them.
Disliked: The lobby was under construction but no big deal.
James Thu, 21 March 2019
Luis Sat, 16 March 2019
Liked: Its location and a courteos older woman bartender
Disliked: The unhappy, mediocre staff
Lee Fri, 8 March 2019
Disliked: Whirlpool was not warm