Pleased with my stay- staff...

Liked: Everything was great about our stay besides the staff. The location & room were great I was very satisfied with the actual hotel.
Disliked: The staff here is rude & unorganized. They?re unapologetic for wait times and don?t know what they?re doing. I heard many people complaining around us while checking in. Not only that but the line for check in was all the way to the back of the hotel when there were 4 available computers with employees sitting on them but not helping anybody. Clearly the staff needs more hospitality training.

Very good

Liked: Everything was great except being checked into a room that was already occupied.
Disliked: When we checked in they checked us into a room where there were already people staying. They key didn't work thank goodness because the other couple came out of the door as I was standing in front of it. It was awkward to say the least and that couple was very nice.

Superb

horrible staff and horrible customer...

Liked: nothing
Disliked: everything

Good

Disliked: The mattress

Exceptional

Not happy with upgraded room...

Liked: My small view w/ no balcony. And the location.
Disliked: Hello I checked in and they told me they didn?t have my room available but they would upgrade me to a room that was a $200 upgrade. I wanted a room with a balcony and I was moved to a room with non. The upgraded room looked like a standard king and if this is upgraded hence the air conditioning I would have went with the balcony for air. The shower sprayed water from all directions.I tried to order room service no answer, front desk no answer, so I ordered food to the front desk no one notified me or cared when it came. The next morning I went down to get my included breakfast; they told me that I did have one I had to show them proof, I felt like a criminal begging for food at this point.. I go to the restaurant and they tell me I have to pay the staff five dollars to have any meat since when is bacon an upgraded item? Hmm to say the least I would have had the same if not better staying in a motel six at least the coffee and the staff are working.

Superb

Exceptional