Hilton Watford

Bad

Disliked: Asked for invoice so many times however no reply

Very good

Good

Passable

Rude staff very unprofessional

Liked: Great parking and good location for Wembley
Disliked: No room service as it was promised and no apologies or explanation

Nice hotel - excellent service

Liked: Awesome service. The lady on reception (I didn’t catch her name) couldn’t have been anymore helpful. I checked in with a little dog and the service I received was exceptional. It makes such a difference to the customer experience. Would highly recommend this hotel for the lovely room and customer service. Hilton Hotel - please take note - your reception staff are awesome.
Disliked: Nothing

Very poor

Liked: Only thing I like about the property was location and the staff were friendly.
Disliked: Really outdated, not the cleanest, worn down rooms…and stains on most of the furniture… dirt in the bathroom, paint chipped away on the bath. An unexpected £50 deposit taken at check in which isn’t displayed anywhere?!? For £145 a night this is a rip off it’s a basic holiday inn room…if that! I’ve stayed at other Hilton’s for less and they have been at 5 star standard. When you stay at a Hilton you expect quality not a run down room with a brick phone, wet damp smell and stains and marks everywhere like it’s been run over with the same dirty cloth and wondering if it’s clean enough to sleep in. We booked a double room and was “upgraded” to a family room. (In other words we didn’t have a double room clean and free so we shoved you in a family room) upon first smell walking in, if I had a child I wouldn’t let them sleep in this room due to how damp it smelled….

Good

Disappointing

Liked: Clean
Disliked: We were given a senior room with disabled bathroom. Washbasin was low. We were told we booked a senior room when in fact we hadnt.We were told by receptionist that I would get Hilton Honours points which I didn't.