Very good

Liked: Location
Disliked: Nothing. Would have given a higher score but bed was uncomfortable - that was the only issue.

Exceptional

Liked: Everything; staff, breakfast, security, bed comforts, cleanness were all perfect. First time satisfied totally with London hotel, will definitely stat again.

Exceptional

Disliked: i got charged 2 times 2 lots of £380 i hope it gets sorted out

Not up to the usual...

Disliked: I slipped on the shower mat getting into the shower and almost broke my legSomeone went into my bag and stole USD 500.00 from it

Exceptional

on the fence

Liked: allowed early checkin and late checkout
Disliked: charges were made on the card i used upon checkin, clarified with reception. said may be system error. will be refunded. still waiting. again lunch that i never had was charged on my account.

Clean, central location and very...

Liked: Everything, but most the location and the breskfast
Disliked: Overall good

Exceptional

Great except for the wifi

Liked: Everything was great except….
Disliked: The wifi was terrible. It’s so slow it’s impossible to do any work. This would be a disincentive to me staying there again for work. In 2024 major hotels should be able to provide free usable wifi. My colleague had the same issue