Hilton London Kensington

Disappointing

Liked: The bfast spread was good but the Indian food could have been far better
Disliked: We asked for some extra tea bags & creamer but despite of waiting for an hour we did not get anything. I tred to call the duty manager but i was told that he is busy and will call back. He did not bother we call back ever. Very clearly they take their customers for granted and have no consideration from the. Out of all my stays at Hilton- this was my worst experience ever.

Overall it was a good...

Liked: Breakfast was great, they had a wide selection to choose from, and the food was delicious. The lounge also doubled as a restaurant, and they had a good menu and lots of drinks. The cleaning staff did a great job and had fresh towels every day.
Disliked: The room was a little small, even with double beds. The AC could have been colder, and the shower used the shower attachment and not a fixed shower head which would get the floor wet if not positioned properly.

I have stayed in many...

Liked: Good location
Disliked: The hotel is ‘tired’. The carpet needs replacing, door frames need painting, bathroom needs renovation, ie remove bathtub - very challenging for older people to shower in a tub, queuing system for check-in needs to be reviewed - it should be next waiting

Pleasant

Room like a bedsit not...

Liked: Friendly and helpful staff
Disliked: Superior room not.The fridge fell out of the cupboard on the floor.The bedside cabinets and desk surfaces were worn out to the wood underneath.The skirting board underneath the bed hanging of.The wardrobe doors at the top jammed together so difficult to open wardrobe

Very good

Very good

Friendly and helpful and a...

Liked: Friendly helpful staff. Central to hop on bus
Disliked: All good

Lovely location but rooms were...

Liked: Location brilliant
Disliked: Rooms very tiny and run down. Door hanging off bathroomAir con didn’t work. Very hot rooms.