Good

Exceptional

Good location. Overpriced and shabby.

Liked: The staff are very friendly and it’s a great location for Westfield.
Disliked: The hotel is very dated, furniture is in a poor and worn condition. We paid £500 for 2 nights - there are better alternatives out there to stay at.

Passable

Disliked: Phoned our room at 6am waking us up when they got the wrong room, shower didn’t work

Exceptional

They not qualify for 4...

Liked: Breakfast was good.
Disliked: Pillows are dirty, need to ask them to replace clean one, the shower gel dispenser in bath tub is empty, the other dispenser for sink located too far away from sink, when wash face not able to reach it. Friend's room was very small, the sink size like toy.The bed mattress spring is very old, so make lots of noise when lie down or turn over. Only thing like was food served in the bar/restaurant.

Good

I was not impressed with...

Liked: The location
Disliked: The manager was very rude to me and my friends. The hotel lost my friends jacket and we expected the manager to be top of things in finding his jacket rather he was giving excuses. it’s a shame that hotel like that can treat his clients that way.

Exceptional