Hilton London Heathrow Airport Terminal 5

Very good

Liked: The food was excellent, and the staff was looking after us
Disliked: The lifts when the hotel is full takes time to get you

High quality

Liked: Executive rooms were fantastic. The breakfast had everything! Would highly recommend!

Very good

Liked: The room was nice and tidy. The bar had okay prices. The restaurant was tasty and affordable. Easy access to the airport. I used the Hotel Hoppa.
Disliked: The woman who checked us in was not friendly at all. The public men's toilet downstairs was flooded and unusable.

Superb

Disappointed

Liked: Good
Disliked: Communication between din̈ning room and desk manager.having 2 phone calls and then someone knocking on the door wanting us to verify the card having already deposited 50 pounds for incedals.we began to think there was a scam going on

Exceptional

Underwhelmed, but convenient location

Liked: Really comfortable bedEasy parking for airportGood location
Disliked: Lifts not workingUnfriendly service/staffLarge soulless hotelShower difficult to get out ofAdjoining room didn’t feel safe, would have been unhappy with this room if I had been a soloTraveller The breakfast was very poor

Exceptional

Very good