Hilton London Heathrow Airport Terminal 5 Guest Reviews
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Write a review
Dawn Mon, 29 April 2024
OK convenient for T5
Liked: There is a hoppa bus (for a small fee) to and from T5, which is convenient. Parking is available on site
Disliked: The bar is not a hotel amenity but a separate business concession. They added a service charge on our drinks even though we bought them at the bar and received zero service. What is happening to Hilton? It is not as good as it was.
Susan Sun, 28 April 2024
Exceptional
Liked: Clean, comfortable, anx lovely food.
Disliked: Nothing.
Darragh Wed, 24 April 2024
Great staff, late check in...
Liked: Facilities where very nice
Jennifer Tue, 23 April 2024
Enjoyable
Liked: Breakfast was ok.
Disliked: Better food at dinner
Kelvin Tue, 23 April 2024
Very good
Liked: Everything was up to standard, no negative's. I enjoyed my stay.
Sreeram Mon, 22 April 2024
Stay was excellent, restaurant staff...
Liked: Beautiful and cozy
John Mon, 22 April 2024
Very good
Robert Sun, 21 April 2024
Stay before Stockholm
Liked: Food was good. Room was clean and large.
Disliked: Location is quite far from airport.
Caz Sun, 21 April 2024
Large, Comfortable, Clean & Soundproofed Rooms
Liked: Large, Comfortable & Clean Bedrooms. Very well sound proofed Bedrooms, even with planes flying overhead every few minutes, you couldn't hear them in the room. Very Tasty food. Great Location. Friendly Staff. Room Service was very quick. Overall, I enjoyed my stay.
Disliked: The long queue at Reception when I arrived. It took over 20 minutes to reach the desk. More staff needed. The internal phone line to Room Service was very poor, as I could hardly hear the staff member talk it was very feint. I had to ring twice, as the first staff member put the phone down on me after he asked me for my room number. Maybe he couldn't hear me either??? The Coffee/Tea mugs in the room were too small, but luckily I had brought my own mug, as this seems to be the case in a lot of Hotels.
Billiejo Sun, 21 April 2024
Exceptional