Hilton London Bankside

Exceptional

Liked: The pool and the breakfeast are really good the minibar is really good there is a good personal and there is a big menu room service works a lot which makes it easier thank you for all the things you brought us!
Disliked: N o window ,drill sound for 2 days straight ,no view and there was not a lot of light btw the lights sometimes work sometimes not . Everything else is really good thank you we enjoyed our stay!

Exceptional

Superb

Liked: Hotel, little touches for children, breakfast, location
Disliked: Building work ongoing - would have been nice to know about. Little natural light in rooms

Incredible comfort, lovely staff

Liked: Greeting at reception was fabulous, easy, glass of prosecco and coincided with the restaurant giving out delicious canapes... Incredibly comfortable bed and quiet room, delicious breakfast.
Disliked: There is currently exterior refurb work going on, but they were magicians at not disturbing our stay. I have never slept in a quieter London room

Exceptional

Superb

Liked: Warm welcome from staff and reception. Pool was always warm and easily accessible.
Disliked: Nothing, everything was perfect

Exceptional

Superb

Liked: Location. Beds.
Disliked: The building is under construction: you have no view out of windows.you feel locked up

Good

Liked: Everything was generally good except the construction that was going on. Also the staff atcreception especially Noor khan was exceptional with all the help he extended to us.
Disliked: We had double booked without knowing that a family room had 2 bedrooms , this should be made clearer on all your sites . We now only have the opportunity to use the money paid for the unused room within 6 months. It's so unlikely that we will travel again to London within the next 6 months - it wouldn't have been a big deal for you to release the room credit the amount back to us especially considering it was peak season for you but your reservations team was adamant and really not that helpful. Your reservations desk on the other hand especially Noor khan tried his best. Wish you could have had a better approach to this .