Hilton London Bankside Guest Reviews
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Write a review
Henry Tue, 15 July 2025
Very good
Victoria Fri, 11 July 2025
Good
Liked: The level of customer service was exceptional.
Disliked: There are renovations happening and this wasn’t explained at the time of booking or before arrival. The house was ridiculously loud and all the windows were frosted so no daylight. This wasn’t explained really poor especially given the huge cost I paid
Anna Fri, 11 July 2025
terrible hotel
Disliked: The hotel is undergoing major renovations and provides no advance notice. I would never have made a reservation if I had known I would have had plastic film covering all the windows. It's awful! Terrible noise! The elevator is broken. I definitely don't recommend this hotel.
Rhian Tue, 8 July 2025
A wonderful place to stay...
Liked: The pool is beautiful- really great to enjoy the sights of London and have a super swim morning and evening.
Karen Mon, 7 July 2025
Superb
Maria Sun, 6 July 2025
Great staff, great location with...
Liked: Check in very smooth and efficient. Staff very welcoming, attentive and professional. Nothing too much trouble. Room nice, quiet and clean, lovely bedding and pillows for great nights sleep. A v good sized pool and jacuzzi and decent sized gym for such a central location. Tate Modern and river just minutes walk away and lots of cafes, restaurants and supermarkets on the doorstep. Waterloo 20 mins walk away. Fantastic location.
Disliked: The Hilton app I was asked to download to check in but didn’t work for me, my partner or other guests checking in physically. I enquired in advance about the bar with table tennis and Happy Hour and despite good communication from the team, it wasn’t until check in, when I asked, that I was told there was no table tennis. This had been one of the deciding factors in choosing this hotel, as it was my partner’s birthday and he loves ping pong. The front desk apologised and handled it very well but I think maybe this should be removed from the facilities list and photos?
Duran Sun, 6 July 2025
Exceptional
Andrew Sat, 5 July 2025
Exceptional
Arlene Sat, 5 July 2025
Very good
Liked: There is building work going on outside the hotel until next year. They should inform you before you book.
Rock Tue, 1 July 2025
Very good