Okay, but room could have...

Liked: Location and breakfast were good. Too many problems in the room
Disliked: Wash hand basin would not drain. Safe did not work.

Very good

Liked: Location is excellent
Disliked: The pillows are just disastrous and give you a great sore neck after a night. We were booked in room 279 and although the room was sealed we entered and the waterglaasjes seemed used ! We called reception and they swiftly moved us to a clean room

Disappointing

Liked: Exactly where we wanted to be - very central
Disliked: We booked two superior rooms but there were no bathrobes,slippers, complimentary water and wine in the rooms when we arrived. Also very limited tea and coffee sachets ie 2 of each. At reception when I explained the problem we eventually received bathrobes and water but were told the wine had ?run out?! No offer of a free glass of wine at the bar until I asked. Our daughter?s room was up 10 steps as was ours but we had to help her carry the pram up the steps and we were not aware of the access problem on booking. If we had known we would have booked rooms which were accessible by lift on the other side of the hotel. She had a bath (room 144) unlike us although again on booking through you we understood we had a bath tub (room 140) too. Unfortunately there was no plug so she could only use the overhead shower. Reception staff did their very best to help but seemed overwhelmed and understaffed.

Exceptional

Enjoyed it!

Liked: Great buffet breakfast. Plenty of choice, everything high quality.
Disliked: All good.

Exceptional

Exceptional

Exceptional

Night away in London

Liked: Really clean, comfortable bed and friendly staff. Lovely breakfast in a well organised dining room.
Disliked: Nothing