The hotel itself was nice, but their employees need to learn how to speak to the guests, especially when you're paying almost $300 for one night to lay your head!

Liked: Clean rooms and very close to Rupp Arena for concerts.
Disliked: The guy at the counter that checked us in told us that if we were too loud, we would be "Bounced Out" of the hotel!

Exceptional

Ok Place

Liked: This was a safe place to stay. The view of Triangle Park was pretty.
Disliked: The hotel room decor is a bit dated. Our room did not have a refrigerator, which we feel is a standard amenity. The plumbing needs maintenance. Our sink drain ran slow and the toilet ran long.

Good

Liked: Great location, relatively clean
Disliked: I feel the bathrooms are very small and shower wasn?t as clean as it could have been

Exceptional

Liked: get rid of satellite and get cable. tv kept going out

Good

Disliked: They put me in a room where the air conditioning didn?t work. I checked in late so didn?t realize it wasn?t working until it was too late. Room never got cold so I slept terrible. Told them about it in the morning and they said they would send someone up to check it out. Don?t know if they ever did because when I returned to my room it still wasn?t working and there was no message letting me know that I probably needed to change rooms. I brought it to their attention again and they finally took care of it.

Exceptional

Good

It was great

Liked: Helpful staff
Disliked: No refrigerator in room

Good