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AustraliaHilton Lexington Downtown Guest Reviews
Overall Average Score:
Very Good (4.15 out of 5)
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| 0.5 miles from Lexington centre |
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Raum B, Cincinnati, visiting Rupp Arena Tue, 27 January 2015
The hotel itself was nice, but their employees need to learn how to speak to the guests, especially when you're paying almost $300 for one night to lay your head!
Liked: Clean rooms and very close to Rupp Arena for concerts.
Disliked: The guy at the counter that checked us in told us that if we were too loud, we would be "Bounced Out" of the hotel!
Erica Sat, 23 September 2023
Exceptional
Michele Mon, 18 September 2023
Great experience other than the...
Liked: Location
Disliked: Only one elevator working on UK football day!
Allison Mon, 18 September 2023
Pleasant
Liked: You can be assured you will get quality at the Lexington Hilton - from glasses in the room to nice linens and towels.
Disliked: Out of four elevators, only two were operational, resulting in long waits or in our case a decision to walk down 12 flights of stairs twice.
Rebekah Mon, 18 September 2023
Exceptional
Barbara Sun, 17 September 2023
The location was convenient
Liked: Close to Rupp Arena
Disliked: No continental breakfast or coffee offered. Very impersonal… didn’t feel safe…
Anonymous Sat, 16 September 2023
Exceptional
Corey Thu, 14 September 2023
Exceptional
Virginia Thu, 14 September 2023
Superb
Liked: The location to rupp, you don’t even need to go outside it connects through the hotels. I also really liked the view.
Disliked: Only one elevator was working. Parking can be a bit confusing & you have to pay.
Dianne Mon, 11 September 2023
Pleasant
Laura Fri, 8 September 2023
It was a room with...
Liked: Room service food was good, delivered hot, and not too costly. The guy that delivered our food was really nice. The room was clean. The beds were comfortable.
Disliked: When we went to our room our keys didn't work. They came up to our floor and brought us new cards though. When we left the garage our parking key didn't work so we were stuck at the gate for 10 minutes waiting on them to lift the gate. I had to call back after the 10 minutes, and it was opened immediately. I feel like they forgot we were sitting there. The bathroom needs updating, but it was clean. The fixtures were old. It was hard to get the shower to work.
