The hotel itself was nice, but their employees need to learn how to speak to the guests, especially when you're paying almost $300 for one night to lay your head!

Liked: Clean rooms and very close to Rupp Arena for concerts.
Disliked: The guy at the counter that checked us in told us that if we were too loud, we would be "Bounced Out" of the hotel!

Exceptional

Exceptional

Very good

Liked: Clean friendly
Disliked: The shower head was awful and didn't work properly.

Exceptional

Liked: Clean and great location
Disliked: Nothing

Superb

Exceptional

Liked: The room was recently renovated

Long wait to check in

Liked: Close to Rupp!
Disliked: The reservation confirmation stated check in at 3pm. I called requesting early check in to the hotel. We get there and they say check in is at 4 , and the basketball game is at 3:45. They did not plan well for a huge game crowd that wanted to check in before the game and get ready , put their luggage in their room etc. They were not very friendly about it either. We did get to check in early bc we kept going to he front desk but our room was not clean and was a little run down. They were just generally not prepared for this early game crowd. When I called to ask for early check in, they told me the hotel was not fully booked the night before so it should be no problem , it was a big problem when we got there. Lots of unhappy people milling about waiting to get into their rooms before the game.

Fabulous

Exceptional

Liked: Location!It is walking distance to the Rupp Arena and that?s why we where in town,Will stay here every time cause we don?t have to worry about parking can just walk over!
Disliked: The curtains didn?t open!They where nailed shut!