Very good

Was greeted by reception staff...

Liked: Everything was excellent about the property
Disliked: Only thing i can say it no proper tea bag in the room just the fruity flavours

Bad

Liked: Just the room,it was clean and tidy
Disliked: The confrontation with the night receptionist male regarding the car parking, saying i should have seen that parking is first come first served, well that was never indicated on the booking and i only got to see that on the email received on the 25th, checkout day. That email was meant to reach me before check in. And that should have been made clear on the booking because i wouldn't have booked the Hilton had i known that. Breakfast was just average as well. Its. Its just not worth the price tag. I travel a lot and ive stayed at more affordable hotels with 10times better facilities. The shower didn't really work properly either, had to use that hand held thingy which was annoying coz i had kids. As big as this hotel is, there wasn't a mask in sight or sanitisation stations in sight, these should be readily available for guests who do not have any.

Not what I expected from...

Liked: Communal areas were well kept and clean.Parking was good.
Disliked: Room tired and dated, poor shower.Request for rooms next door was agreed via email then on arrival one was on floor 6 and the other floor 9. Receptionist just shrugged and said nothing could be done.

Good

Liked: Breakfast was brilliant.
Disliked: Room was supposed to have dressing gowns and slippers. They never arrived even after phoning reception.

Partners birthday

Liked: Our stay was lovely my boyfriend got a birthday card from all the staff and some balloons they really made his birthday special so thanks so much for that!
Disliked: Nothing

Ok I suppose

Liked: Location was good
Disliked: Bed wasn't comfortable and the staff were not very interactive

Exceptional

Exceptional