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Hilton Knoxville eeef - (855) 338-9955
Hilton Knoxville, 501 West Church Avenue, Knoxville, TN -(855) 338-9955
Area: Downtown Knoxville
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BOOK ONLINE OR CALL - (855) 338-9955
4.19
HOTEL RATING: 
VERY GOOD
4.19 out of 5 (1009 Ratings)
0.1 miles from Knoxville centre
BOOK ONLINE OR CALL - (855) 338-9955
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Hotel Description
Connected via sky bridge to the Knoxville Convention Center and located in the heart of the city center this hotel provides modern amenities along with first-class facilities and services. Only a short distance from the Hilton Knoxville is the University of Tennessee campus which is less than a km away. Guestrooms are furnished with a flat-screen TV work desk and seating area. Complimentary toiletries are provided. Knoxville Hilton guests will find a fitness center complete with an outdoor pool and sundeck onsite. The hotel also features an onsite restaurant and a lounge. An outdoor bar and patio with a fire pit are also available. The Knoxville Zoo is 6 mi from the property. Dollywood is 35 mi drive away.

Check-in time: 16:00   Check-out time: 11:00
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1 room
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2 guests
Amenities View More
y
Free Internet
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
Other Amenities
` Pets Allowed
` Restaurant
` Swimming Pool
` Laundry
` Meeting/Banquet Facilities
` Parking
` Valet Parking
` Room Service
` Safety Deposit Box
` Terrace
` Air Conditioning
` Bar
` Concierge Service
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Bicycle rental
` Dry cleaning
` Internet services
` Non-smoking throughout
` ATM/cash machine on site
` Breakfast in the room
` Ironing service
` Packed lunches
` Heating
` Fax/photocopying
` Luggage storage
` WiFi
` Allergy-free room
` Snack bar
` Sun terrace
` Special diet menus (on request)
` Wheelchair accessible
` Grocery deliveries
` outdoor pool
` 24-hour security
` Accessible parking
` Designated Smoking Area
` Facilities for Disabled Guests
` Family Rooms
` Non-smoking Rooms
` Daily Housekeeping
` Business centre
` Fitness centre
` Free WiFi
` Lift
` Kid meals
` Parking garage
` Wine/champagne
` Fruits
` Outdoor furniture
` Outdoor fireplace
` Fitness
` Key card access
` Smoke alarms
` CCTV in common areas
` Fire extinguishers
` Use of cleaning chemicals that are effective against Coronavirus
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` Process in place to check health of guests
` First aid kit available
` Contactless check-in/check-out
` Mobile app for room service
` Screens or physical barriers placed between staff and guests in appropriate areas
` Linens, towels and laundry washed in accordance with local authority guidelines
` Guest accommodation is disinfected between stays
` Guest accommodation sealed after cleaning
` Physical distancing in dining areas
` Hand sanitizer in guest accommodation and key areas
` All plates, cutlery, glasses and other tableware have been sanitized
` Physical distancing rules followed
` Guests have the option to cancel any cleaning services for their accommodation during their stay
` Breakfast takeaway containers
` Delivered food is securely covered
` Thermometers for guests provided by property
` Face masks for guests available
` Minimarket on site
` Parking on site
` Coffee house on site

Hilton Knoxville Guest Reviews

Overall Average Score: 
Very Good (4.19 out of 5)

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3

Pleasant - 3.0 out of 5

Dianne, Ooltewah, visiting Tennessee Theatre Sun, 18 December 2016

I probably would not stay there again due to the fact that, even though management came and asked the rude guests to tone down, they never did.

Liked: The room was nice.
Disliked: My son and I had to report guests in room 906 and 908 for fighting, loud music and loud talking. We did not get any much needed sleep all night. Our room numbers where we stayed were 907 and 909.

4

Very Good - 4.0 out of 5

Perida, Spruce P, visiting Tennessee Theatre Fri, 18 December 2015

Great stay; staff was very helpful and smiling. Room was clean and quiet. Very comfortable beds. Would recommend to anyone. Location great to walk to the Tennessee Theater.

Disliked: Parking.

1

Poor - 1.0 out of 5

Paula S, Huntsville Sun, 20 January 2013

Overall, a huge disappointment. Will never stay here again; probably won't stay at a Hilton again. To me the name Hilton represents high end and classy, but now, I know better. Nothing good to say.

Liked: Starbucks in lobby - however, the line was so long, I couldn't get anything.
Disliked: Paid double the price to stay on the executive floor for a special night. There was no microwave or refrigerator as stated. The bathroom floor was dirty; there was hair in the tub. Went down to the 16th floor to get snacks in the vending area - there was plastic all over the floor and caution tape in the hall. The lights were off or dim, with no sign telling us what was going on, so I wonder if somebody got hurt or died there. The concierge lounge, which was only supposed to be for special guests with a key, was low or out of everything. The water was warm, not cold. The snacks consisted of jalapeno peppers and chips with salsa and cheese slices that had dried out and was hard around the edges. So disappointed. Worst hotel stay ever and I paid extra for the poor place. Wish I could give negative stars. Will never stay here again, and will not recommend it. Go to Motel 6 - it costs less and is probably nicer.

3

Pleasant - 3.0 out of 5

Thomas G, Denham Springs, LA Wed, 19 December 2012

Liked: Very close to Tennessee Theater; friendly desk staff and parking staff.
Disliked: Very poor room service.

5

Exceptional - 5.0 out of 5

Chloe Mon, 25 March 2024

Exceptional

3

Pleasant - 3.0 out of 5

Adrianne Fri, 22 March 2024

Pleasant

5

Exceptional - 5.0 out of 5

Austin Tue, 19 March 2024

Fantastic hotel in a fantastic...

Liked: Property was very clean and staff was incredibly accommodating and friendly. The bed was comfortable and all the amenities worked well and were clean.
Disliked: The cost per night is a bit expensive. The city has changed quite a bit since I last lived there so the amount per night was steep for how small Knoxville still is relative to bigger cities. I still love my scruffy city though and the staff did everything to make the price justified and provided a 5 star experience for me and my wife.

5

Exceptional - 5.0 out of 5

Mary Sat, 16 March 2024

I always stay in the...

Liked: Location is perfect .

3

Pleasant - 3.0 out of 5

Margie Tue, 5 March 2024

Pleasant

Liked: Didn't have breakfast because I didn't want to pay an extra 20.00..according to booking .com breakfast was an extra 20.00..friendly and nice front desk people. Location was great.
Disliked: No cold or warm water for shower in morning.only very hot.took more like a hot sponge shower.No idea there was a 30.00 parking garage fee..it was never mentioned on booking .com.

4.5

Wonderful - 4.5 out of 5

Caroline Tue, 5 March 2024

Always a Great Stay

Liked: We have stayed here twice on our way to Gatlinburg. It always hit the mark. The parking garage is frighteningly short, but does allow for a full size stock half ton truck.
Disliked: No breakfast, just a Starbucks inside. Great brunch in the city though.

5

Exceptional - 5.0 out of 5

Steven Mon, 4 March 2024

Definitely will stay again

Liked: Location was key , and Starbucks on site.
Disliked: Nothing

4.5

Wonderful - 4.5 out of 5

Maria Sat, 2 March 2024

Great time

Liked: location, comfortable beds
Disliked: wait time to check in at front desk

5

Exceptional - 5.0 out of 5

Susan Fri, 1 March 2024

Exceptional

Liked: The room was very comfortable and the staff friendly.

3.5

Good - 3.5 out of 5

Dejeay Mon, 26 February 2024

Good

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Hilton Knoxville 501 West Church Avenue, Knoxville, TN