I probably would not stay there again due to the fact that, even though management came and asked the rude guests to tone down, they never did.

Liked: The room was nice.
Disliked: My son and I had to report guests in room 906 and 908 for fighting, loud music and loud talking. We did not get any much needed sleep all night. Our room numbers where we stayed were 907 and 909.

Great stay; staff was very helpful and smiling. Room was clean and quiet. Very comfortable beds. Would recommend to anyone. Location great to walk to the Tennessee Theater.

Disliked: Parking.

Overall, a huge disappointment. Will never stay here again; probably won't stay at a Hilton again. To me the name Hilton represents high end and classy, but now, I know better. Nothing good to say.

Liked: Starbucks in lobby - however, the line was so long, I couldn't get anything.
Disliked: Paid double the price to stay on the executive floor for a special night. There was no microwave or refrigerator as stated. The bathroom floor was dirty; there was hair in the tub. Went down to the 16th floor to get snacks in the vending area - there was plastic all over the floor and caution tape in the hall. The lights were off or dim, with no sign telling us what was going on, so I wonder if somebody got hurt or died there. The concierge lounge, which was only supposed to be for special guests with a key, was low or out of everything. The water was warm, not cold. The snacks consisted of jalapeno peppers and chips with salsa and cheese slices that had dried out and was hard around the edges. So disappointed. Worst hotel stay ever and I paid extra for the poor place. Wish I could give negative stars. Will never stay here again, and will not recommend it. Go to Motel 6 - it costs less and is probably nicer.

Liked: Very close to Tennessee Theater; friendly desk staff and parking staff.
Disliked: Very poor room service.

Exceptional

Liked: The staff was so helpful with everything from check in to helping us to decide where to dine.

Exceptional

Exceptional

Location was perfect for food...

Liked: The location of this hotel is great. It is an easy walk to Market Square and to the Old City. Both of these places have lots of great restaurants and shops to choose from. The staff was friendly and even switched our room for us to try and find us a quieter AC. The pool was clean and quiet.
Disliked: The AC unit was SO loud. This seems to be a common problem in hotel rooms. I am not sure if there is a solution, or if it is just something that goes with staying in a hotel during the summer.

Good

Liked: Great location
Disliked: There was food left in the fridge on arrival, the mirror and toilet were not cleaned very well. One of the room keys didn't work and the parking card didn't work after the first day

Exceptional

Exceptional

Liked: Great location
Disliked: Pay for parking

Pleasant

Wonderful hotel and location. I...

Liked: The location was wonderful, and was able to walk everywhere.
Disliked: Had minor issues with the A/C. If I was staying longer, I would have called for them to fix it.