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Hilton Knoxville eeef
Hilton Knoxville, 501 West Church Avenue, Knoxville, TN | Area: Downtown Knoxville
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4.32
HOTEL RATING: 
EXCELLENT
4.32 out of 5 (228 Ratings)
0.3 miles from Knoxville centre
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Hotel Description
Complimentary internet a variety of dining options and easy access via a skybridge to the Knoxville Convention Center head the list of downtown amenities at the Hilton Knoxville just a half-mile from the University of Tennessee. Plush bedding flat-panel TVs mp3 docks coffeemakers microwaves mini-fridges specialty java and toiletries are furnished in all 317 non-smoking rooms at this towering 18-story Hilton. Free high-speed internet is also provided. Dinner and cocktails are served in the lounge and bistro while breakfast and lunch are provided in the cafe. A coffee counter plus a 24-hour convenience store and limited in-room dining are also available. Stay in shape in the fitness room swim in the seasonal outdoor pool and stay in touch with colleagues in the business center. Pets are welcome for an additional fee. Valet parking is available on-site. The Hilton is situated downtown a half-mile from the University of Tennessee and linked via sky bridge to the Knoxville Convention Center. The Tennessee River is less than a 10-minute stroll away. It is 30 miles west of Dollywood and 13 miles from McGhee Tyson Airport.

Check-in time: 15:00   Check-out time: 12:00
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1 room
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2 guests
Amenities View More
y
Free Internet
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
Other Amenities
` Business Center
` Free Internet Available
` Free Internet Access
` Free Internet In Public Areas
` Fitness Center or Spa
` Accessible
` No Smoking Rooms/Facilities
` Pets Allowed
` Restaurant
` Swimming Pool
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Parking
` Valet Parking
` Room Service
` Safety Deposit Box
` Terrace
` VIP Room Facilities
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Family room
` Smoking area
` Dry cleaning
` Internet services
` Shoeshine
` Non-smoking throughout
` ATM/cash machine on site
` Trouser press
` Breakfast in the room
` Ironing service
` Gift shop
` Packed lunches
` Heating
` Fax/photocopying
` Luggage storage
` WiFi
` Allergy-free room
` Snack bar
` Sun terrace
` Special diet menus (on request)
` Mini-market on site
` Daily maid service
` On-site parking
` 24-hour security
` Accessible parking
` Secured parking
` Daily Housekeeping
` Kid meals
` Kid-friendly buffet
` Parking garage
` Wine/champagne
` Bottle of water
` Fruits
` On-site coffee shop
` Outdoor furniture
` Outdoor fireplace
` On-site coffee house
` Breakfast options
` Key card access
` Smoke alarms
` CCTV in common areas
` Fire extinguishers
` No single-use plastics
` Towel change upon request
` Towels changed upon request
` Carbon monoxide source
` Guests have the option to reuse towels
` Use of cleaning chemicals that are effective against Coronavirus
` Linens, towels and laundry washed in accordance with WHO guidelines
` Room is disinfected daily
` Staff follow all safety protocols as directed by local authorities
` Social distancing rules
` Linens, towels and laundry washed in accordance with local authority guidelines
` Guest accommodation is disinfected between stays
` Physical distancing rules
` Guests can opt-out of accommodation cleaning service

Hilton Knoxville Guest Reviews

OVERALL AVERAGE SCORE: 
EXCELLENT (4.32 out of 5)

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3

Pleasant - 3 out of 5

Dianne, Ooltewah, visiting Tennessee Theatre Sun, 18 December 2016

I probably would not stay there again due to the fact that, even though management came and asked the rude guests to tone down, they never did.

Liked: The room was nice.
Disliked: My son and I had to report guests in room 906 and 908 for fighting, loud music and loud talking. We did not get any much needed sleep all night. Our room numbers where we stayed were 907 and 909.

4

Very Good - 4 out of 5

Perida, Spruce P, visiting Tennessee Theatre Fri, 18 December 2015

Great stay; staff was very helpful and smiling. Room was clean and quiet. Very comfortable beds. Would recommend to anyone. Location great to walk to the Tennessee Theater.

Disliked: Parking.

1

Poor - 1 out of 5

Paula S, Huntsville Sun, 20 January 2013

Overall, a huge disappointment. Will never stay here again; probably won't stay at a Hilton again. To me the name Hilton represents high end and classy, but now, I know better. Nothing good to say.

Liked: Starbucks in lobby - however, the line was so long, I couldn't get anything.
Disliked: Paid double the price to stay on the executive floor for a special night. There was no microwave or refrigerator as stated. The bathroom floor was dirty; there was hair in the tub. Went down to the 16th floor to get snacks in the vending area - there was plastic all over the floor and caution tape in the hall. The lights were off or dim, with no sign telling us what was going on, so I wonder if somebody got hurt or died there. The concierge lounge, which was only supposed to be for special guests with a key, was low or out of everything. The water was warm, not cold. The snacks consisted of jalapeno peppers and chips with salsa and cheese slices that had dried out and was hard around the edges. So disappointed. Worst hotel stay ever and I paid extra for the poor place. Wish I could give negative stars. Will never stay here again, and will not recommend it. Go to Motel 6 - it costs less and is probably nicer.

3

Pleasant - 3 out of 5

Thomas G, Denham Springs, LA Wed, 19 December 2012

Liked: Very close to Tennessee Theater; friendly desk staff and parking staff.
Disliked: Very poor room service.

3

Pleasant - 3 out of 5

Darin Mon, 6 July 2020

OK, but not great for...

Liked: Lobby and surrounding area were clean. Easy to get to. Great location
Disliked: Room was not the cleanest. Needed some updating. The air conditioning did not cool the room at all. We went to the restaurant for breakfast the first morning and no one came to our table, so we left and went out (not able to use our complimentary coupon). They did assist us the second day though.

4.5

Wonderful - 4.5 out of 5

Lindsey Tue, 30 June 2020

Superb

3.5

Good - 3.5 out of 5

Anonymous Tue, 30 June 2020

Good

Liked: It was in a great area. Loved how clean it was in the lobby and how it was walking distance to al the stores and resturants.
Disliked: Our room was not super clean for the $300 i paid. The shower floor had hair on it and there were about 4 flies flying around the room the whole stay.

5

Exceptional - 5 out of 5

Joanne Mon, 29 June 2020

Exceptional

0.5

Poor - 0.5 out of 5

Karen Thu, 25 June 2020

Never Stay Here!

Disliked: I reserved our room through booking.com. After checkout, I reviewed the invoice and discovered we were charged more than the nightly guaranteed rate. Both the front desk attendant & the accounting manager REFUSED to honor the written rate or make the credit card adjustment. It took 7 weeks battling with booking.com and submitting supporting documents to finally get refunded the overage. Hilton could have taken action and resolved the issue in minutes. Hilton employees failed their brand and reputation. Total crooks!! Additionally, we had an ADA room. Shower water never got past luke warm & when you turned the level-entry shower on, it flooded the entire bathroom floor creating a huge mess and safety issue.

3.5

Good - 3.5 out of 5

Darlene Thu, 25 June 2020

Good

Liked: Restaurant/bar and staff
Disliked: Air conditioning in room didn?t work well. Comforter on bed was too heavy

5

Exceptional - 5 out of 5

Anonymous Tue, 16 June 2020

Exceptional

2

Disappointing - 2 out of 5

Verified Hotel Guest Mon, 15 June 2020

Liked: perfect view, best location
Disliked: no breakfast, and bed bugs

4

Very Good - 4 out of 5

Reginald Sun, 14 June 2020

Very good

2

Disappointing - 2 out of 5

Lorretta Fri, 12 June 2020

Disappointing

Liked: It was a beautiful view
Disliked: The a/c was broken. I sent pics and alerted the staff. The bathroom was also dirty.

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Hilton Knoxville 501 West Church Avenue, Knoxville, TN