Hilton Knoxville Guest Reviews
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|0.3 miles from Knoxville centre|
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Dianne, Ooltewah, visiting Tennessee Theatre Sun, 18 December 2016
I probably would not stay there again due to the fact that, even though management came and asked the rude guests to tone down, they never did.
Liked: The room was nice.
Disliked: My son and I had to report guests in room 906 and 908 for fighting, loud music and loud talking. We did not get any much needed sleep all night. Our room numbers where we stayed were 907 and 909.
Perida, Spruce P, visiting Tennessee Theatre Fri, 18 December 2015
Great stay; staff was very helpful and smiling. Room was clean and quiet. Very comfortable beds. Would recommend to anyone. Location great to walk to the Tennessee Theater.
Paula S, Huntsville Sun, 20 January 2013
Overall, a huge disappointment. Will never stay here again; probably won't stay at a Hilton again. To me the name Hilton represents high end and classy, but now, I know better. Nothing good to say.
Liked: Starbucks in lobby - however, the line was so long, I couldn't get anything.
Disliked: Paid double the price to stay on the executive floor for a special night. There was no microwave or refrigerator as stated. The bathroom floor was dirty; there was hair in the tub. Went down to the 16th floor to get snacks in the vending area - there was plastic all over the floor and caution tape in the hall. The lights were off or dim, with no sign telling us what was going on, so I wonder if somebody got hurt or died there. The concierge lounge, which was only supposed to be for special guests with a key, was low or out of everything. The water was warm, not cold. The snacks consisted of jalapeno peppers and chips with salsa and cheese slices that had dried out and was hard around the edges. So disappointed. Worst hotel stay ever and I paid extra for the poor place. Wish I could give negative stars. Will never stay here again, and will not recommend it. Go to Motel 6 - it costs less and is probably nicer.
Thomas G, Denham Springs, LA Wed, 19 December 2012
Liked: Very close to Tennessee Theater; friendly desk staff and parking staff.
Disliked: Very poor room service.
Darin Mon, 6 July 2020
OK, but not great for...
Liked: Lobby and surrounding area were clean. Easy to get to. Great location
Disliked: Room was not the cleanest. Needed some updating. The air conditioning did not cool the room at all. We went to the restaurant for breakfast the first morning and no one came to our table, so we left and went out (not able to use our complimentary coupon). They did assist us the second day though.
Lindsey Tue, 30 June 2020
Anonymous Tue, 30 June 2020
Liked: It was in a great area. Loved how clean it was in the lobby and how it was walking distance to al the stores and resturants.
Disliked: Our room was not super clean for the $300 i paid. The shower floor had hair on it and there were about 4 flies flying around the room the whole stay.
Joanne Mon, 29 June 2020
Karen Thu, 25 June 2020
Never Stay Here!
Disliked: I reserved our room through booking.com. After checkout, I reviewed the invoice and discovered we were charged more than the nightly guaranteed rate. Both the front desk attendant & the accounting manager REFUSED to honor the written rate or make the credit card adjustment. It took 7 weeks battling with booking.com and submitting supporting documents to finally get refunded the overage. Hilton could have taken action and resolved the issue in minutes. Hilton employees failed their brand and reputation. Total crooks!! Additionally, we had an ADA room. Shower water never got past luke warm & when you turned the level-entry shower on, it flooded the entire bathroom floor creating a huge mess and safety issue.
Darlene Thu, 25 June 2020
Liked: Restaurant/bar and staff
Disliked: Air conditioning in room didn?t work well. Comforter on bed was too heavy
Anonymous Tue, 16 June 2020
Verified Hotel Guest Mon, 15 June 2020
Liked: perfect view, best location
Disliked: no breakfast, and bed bugs
Reginald Sun, 14 June 2020
Lorretta Fri, 12 June 2020
Liked: It was a beautiful view
Disliked: The a/c was broken. I sent pics and alerted the staff. The bathroom was also dirty.