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Hilton Knoxville eeef - (855) 338-9955
Hilton Knoxville, 501 West Church Avenue, Knoxville, TN -(855) 338-9955
Area: Downtown Knoxville
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BOOK ONLINE OR CALL - (855) 338-9955
4.23
HOTEL RATING: 
VERY GOOD
4.23 out of 5 (259 Ratings)
0.3 miles from Knoxville centre
BOOK ONLINE OR CALL - (855) 338-9955
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Hotel Description
Connected via sky bridge to the Knoxville Convention Center and situated in the heart of the city centre this hotel provides modern amenities along with first-class facilities and services. Only a short distance from the Hilton Knoxville is the University of Tennessee campus which is less than a km away. Guestrooms are furnished with a flat-screen TV work desk and seating area. Complimentary toiletries are provided. Knoxville Hilton guests will find a fitness centre complete with an outdoor pool and sundeck onsite. The hotel also features an onsite restaurant and a lounge. An outdoor bar and patio with a fire pit are also available. The Knoxville Zoo is 9.7 km from the property. Dollywood is 57.1 km drive away.

Check-in time: 15:00   Check-out time: 12:00
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Amenities View More
y
Free Internet
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
Other Amenities
` Business Center
` Free Internet Available
` Free Internet Access
` Free Internet In Public Areas
` Fitness Center or Spa
` Accessible
` No Smoking Rooms/Facilities
` Pets Allowed
` Restaurant
` Swimming Pool
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Parking
` Valet Parking
` Room Service
` Safety Deposit Box
` Terrace
` VIP Room Facilities
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Family room
` Smoking area
` Dry cleaning
` Internet services
` Shoeshine
` Non-smoking throughout
` ATM/cash machine on site
` Trouser press
` Breakfast in the room
` Ironing service
` Gift shop
` Packed lunches
` Heating
` Fax/photocopying
` Luggage storage
` WiFi
` Allergy-free room
` Snack bar
` Sun terrace
` Special diet menus (on request)
` Mini-market on site
` Daily maid service
` On-site parking
` 24-hour security
` Accessible parking
` Secured parking
` Daily Housekeeping
` Kid meals
` Kid-friendly buffet
` Parking garage
` Wine/champagne
` Bottle of water
` Fruits
` On-site coffee shop
` Outdoor furniture
` Outdoor fireplace
` On-site coffee house
` Breakfast options
` Key card access
` Smoke alarms
` CCTV in common areas
` Fire extinguishers
` No single-use plastics
` Towel change upon request
` Towels changed upon request
` Carbon monoxide source
` Guests have the option to reuse towels
` Use of cleaning chemicals that are effective against Coronavirus
` Linens, towels and laundry washed in accordance with WHO guidelines
` Room is disinfected daily
` Rooms sealed for guest after cleaning
` Social distancing in dining areas
` Staff follow all safety protocols as directed by local authorities
` Hand sanitizer in room and common areas
` Process in place to check health of guests
` First aid kit available
` Contactless check-in/check-out
` Social distancing rules
` Screens or physical barriers placed between staff and guests in appropriate areas
` Linens, towels and laundry washed in accordance with local authority guidelines
` Guest accommodation is disinfected between stays
` Guest accommodation sealed after cleaning
` Physical distancing in dining areas
` Hand sanitizer in guest accommodation and key areas
` Physical distancing rules
` All plates, cutlery, glasses and other tableware have been sanitized
` Guests can opt-out of accommodation cleaning service
` Physical distancing rules followed
` Guests have the option to cancel any cleaning services for their accommodation during their stay
` Delivered food is securely covered
` Thermometers for guests provided by property
` Face masks for guests available

Hilton Knoxville Guest Reviews

Overall Average Score: 
Very Good (4.23 out of 5)

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3

Pleasant - 3 out of 5

Dianne, Ooltewah, visiting Tennessee Theatre Sun, 18 December 2016

I probably would not stay there again due to the fact that, even though management came and asked the rude guests to tone down, they never did.

Liked: The room was nice.
Disliked: My son and I had to report guests in room 906 and 908 for fighting, loud music and loud talking. We did not get any much needed sleep all night. Our room numbers where we stayed were 907 and 909.

4

Very Good - 4 out of 5

Perida, Spruce P, visiting Tennessee Theatre Fri, 18 December 2015

Great stay; staff was very helpful and smiling. Room was clean and quiet. Very comfortable beds. Would recommend to anyone. Location great to walk to the Tennessee Theater.

Disliked: Parking.

1

Poor - 1 out of 5

Paula S, Huntsville Sun, 20 January 2013

Overall, a huge disappointment. Will never stay here again; probably won't stay at a Hilton again. To me the name Hilton represents high end and classy, but now, I know better. Nothing good to say.

Liked: Starbucks in lobby - however, the line was so long, I couldn't get anything.
Disliked: Paid double the price to stay on the executive floor for a special night. There was no microwave or refrigerator as stated. The bathroom floor was dirty; there was hair in the tub. Went down to the 16th floor to get snacks in the vending area - there was plastic all over the floor and caution tape in the hall. The lights were off or dim, with no sign telling us what was going on, so I wonder if somebody got hurt or died there. The concierge lounge, which was only supposed to be for special guests with a key, was low or out of everything. The water was warm, not cold. The snacks consisted of jalapeno peppers and chips with salsa and cheese slices that had dried out and was hard around the edges. So disappointed. Worst hotel stay ever and I paid extra for the poor place. Wish I could give negative stars. Will never stay here again, and will not recommend it. Go to Motel 6 - it costs less and is probably nicer.

3

Pleasant - 3 out of 5

Thomas G, Denham Springs, LA Wed, 19 December 2012

Liked: Very close to Tennessee Theater; friendly desk staff and parking staff.
Disliked: Very poor room service.

2.5

Fair - 2.5 out of 5

Chris Wed, 25 November 2020

Passable

Liked: Staff was nice
Disliked: The hidden fees

1.5

Poor - 1.5 out of 5

Mitch Wed, 25 November 2020

Kind staff, good location, smelly...

Liked: Location and staff.
Disliked: Bathroom smelled like a sewer and if the door was left open the entire room would stink. Shower water pressure was very poor and the hot water would cutoff at random and then randomly get hot again.

5

Exceptional - 5 out of 5

William Tue, 24 November 2020

Exceptional

2

Disappointing - 2 out of 5

Anonymous Sun, 22 November 2020

Rooms need to be updated.

Disliked: I was traveling with two kids. They gave us a pullout couch but there wasn?t enough room to make it a bed. We also had to cal for sheets.

5

Exceptional - 5 out of 5

Andy Mon, 16 November 2020

Exceptional

5

Exceptional - 5 out of 5

Autumn Thu, 12 November 2020

Exceptional

5

Exceptional - 5 out of 5

Charles Mon, 2 November 2020

Very pleasurable

Liked: Everything was nice and calm
Disliked: No indoor pool

3.5

Good - 3.5 out of 5

Heather Wed, 28 October 2020

Good

2.5

Fair - 2.5 out of 5

Mcdanielsj Tue, 20 October 2020

Passable

Liked: The staff were very friendly.
Disliked: How is your pay to park isn't included in the price. I had no idea about it until I got their that its $20 a day to park yourself or $24 for them to park you. They isnt anything around to do and the construction going on across the street.

2

Disappointing - 2 out of 5

Lori Mon, 19 October 2020

I expected to at least...

Liked: The staff wasn't efficient when handling our concerns. Our shower had no hot water. It was over an hour before someone came to look at it.
Disliked: No one wore masks in anywhere but the elevator.

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Hilton Knoxville 501 West Church Avenue, Knoxville, TN