Hilton Knoxville

I probably would not stay there again due to the fact that, even though management came and asked the rude guests to tone down, they never did.

Liked: The room was nice.
Disliked: My son and I had to report guests in room 906 and 908 for fighting, loud music and loud talking. We did not get any much needed sleep all night. Our room numbers where we stayed were 907 and 909.

Great stay; staff was very helpful and smiling. Room was clean and quiet. Very comfortable beds. Would recommend to anyone. Location great to walk to the Tennessee Theater.

Disliked: Parking.

Overall, a huge disappointment. Will never stay here again; probably won't stay at a Hilton again. To me the name Hilton represents high end and classy, but now, I know better. Nothing good to say.

Liked: Starbucks in lobby - however, the line was so long, I couldn't get anything.
Disliked: Paid double the price to stay on the executive floor for a special night. There was no microwave or refrigerator as stated. The bathroom floor was dirty; there was hair in the tub. Went down to the 16th floor to get snacks in the vending area - there was plastic all over the floor and caution tape in the hall. The lights were off or dim, with no sign telling us what was going on, so I wonder if somebody got hurt or died there. The concierge lounge, which was only supposed to be for special guests with a key, was low or out of everything. The water was warm, not cold. The snacks consisted of jalapeno peppers and chips with salsa and cheese slices that had dried out and was hard around the edges. So disappointed. Worst hotel stay ever and I paid extra for the poor place. Wish I could give negative stars. Will never stay here again, and will not recommend it. Go to Motel 6 - it costs less and is probably nicer.

Liked: Very close to Tennessee Theater; friendly desk staff and parking staff.
Disliked: Very poor room service.

Will not be booking here...

Liked: Location was great near market square and old city.
Disliked: Beds were uncomfortable- pillows need replacing. We had a King room with Sofa and the Sofa desperately needs replacing it was so dirty and stained we had to use a blanket to sit on it. No hot water for showers. Room was very dark and out dated. But my biggest complaint was the homeless people in the Lobby of the hotel and using the hotel bathroom facilities when I did complain about this I felt pushed aside "well we do tell them there is a public library across the st. to use", "we do have security"(where? I saw 1 guy 1night) I asked what time do the back doors lock for the night no one at the front desk knew. At times the lobby area was very dirty. I felt very unsafe and will not be staying at this Hilton again, we have stayed at mult. Hilton's through out the states and the Caribbean and so disappointed with this one. Also, there additional fees on this website are not updated parking is $45 per day and incidental fee is $75 per day. We come to Knoxville 3-4times during the yr. and we have stayed here before and it was not this bad about 2yrs ago and not sure if it's different mgrs

Superb

Exceptional

Not up to a Hilton...

Liked: Location was good.
Disliked: Problems with shower and no hot water on two occasions. Swimming pool not open but advertised on web site having a pool. Floor 5 kick board hanging of the wall.

Lovely staff and helpful. The...

Liked: Proximity to UT was perfect!
Disliked: Rate fluctuations during our stay.

Exceptional

Great location! Great people!

Liked: The staff was super nice at the front desk on check in. The facility was very clean and the bed was super comfy!

Great hotel. Will stay there...

Liked: The person checking us in had checked us in last time we stayed and he is such a great asset to Hilton. The people that work there are very friendly and very welcoming.
Disliked: The shower was dirty so no one took a shower.

Poor