Hilton Knoxville Guest Reviews
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|0.3 miles from Knoxville centre|
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Dianne, Ooltewah, visiting Tennessee Theatre Sun, 18 December 2016
I probably would not stay there again due to the fact that, even though management came and asked the rude guests to tone down, they never did.
Liked: The room was nice.
Disliked: My son and I had to report guests in room 906 and 908 for fighting, loud music and loud talking. We did not get any much needed sleep all night. Our room numbers where we stayed were 907 and 909.
Perida, Spruce P, visiting Tennessee Theatre Fri, 18 December 2015
Great stay; staff was very helpful and smiling. Room was clean and quiet. Very comfortable beds. Would recommend to anyone. Location great to walk to the Tennessee Theater.
Paula S, Huntsville Sun, 20 January 2013
Overall, a huge disappointment. Will never stay here again; probably won't stay at a Hilton again. To me the name Hilton represents high end and classy, but now, I know better. Nothing good to say.
Liked: Starbucks in lobby - however, the line was so long, I couldn't get anything.
Disliked: Paid double the price to stay on the executive floor for a special night. There was no microwave or refrigerator as stated. The bathroom floor was dirty; there was hair in the tub. Went down to the 16th floor to get snacks in the vending area - there was plastic all over the floor and caution tape in the hall. The lights were off or dim, with no sign telling us what was going on, so I wonder if somebody got hurt or died there. The concierge lounge, which was only supposed to be for special guests with a key, was low or out of everything. The water was warm, not cold. The snacks consisted of jalapeno peppers and chips with salsa and cheese slices that had dried out and was hard around the edges. So disappointed. Worst hotel stay ever and I paid extra for the poor place. Wish I could give negative stars. Will never stay here again, and will not recommend it. Go to Motel 6 - it costs less and is probably nicer.
Thomas G, Denham Springs, LA Wed, 19 December 2012
Liked: Very close to Tennessee Theater; friendly desk staff and parking staff.
Disliked: Very poor room service.
Chris Wed, 25 November 2020
Liked: Staff was nice
Disliked: The hidden fees
Mitch Wed, 25 November 2020
Kind staff, good location, smelly...
Liked: Location and staff.
Disliked: Bathroom smelled like a sewer and if the door was left open the entire room would stink. Shower water pressure was very poor and the hot water would cutoff at random and then randomly get hot again.
William Tue, 24 November 2020
Anonymous Sun, 22 November 2020
Rooms need to be updated.
Disliked: I was traveling with two kids. They gave us a pullout couch but there wasn?t enough room to make it a bed. We also had to cal for sheets.
Andy Mon, 16 November 2020
Autumn Thu, 12 November 2020
Charles Mon, 2 November 2020
Liked: Everything was nice and calm
Disliked: No indoor pool
Heather Wed, 28 October 2020
Mcdanielsj Tue, 20 October 2020
Liked: The staff were very friendly.
Disliked: How is your pay to park isn't included in the price. I had no idea about it until I got their that its $20 a day to park yourself or $24 for them to park you. They isnt anything around to do and the construction going on across the street.
Lori Mon, 19 October 2020
I expected to at least...
Liked: The staff wasn't efficient when handling our concerns. Our shower had no hot water. It was over an hour before someone came to look at it.
Disliked: No one wore masks in anywhere but the elevator.