Hilton Houston Plaza/Medical Center

Exceptional

Exceptional

Bad

comfortable room, unavailable listed amenities

Liked: close proximity to medical appointments in the Medical Center.
Disliked: only 1 elevator to service 19 floors.I tried to call the front desk… They never answered. I wanted to find where else to find ice since our floor didn’t have the ice machine where it was supposed to be.My husband went on 5 different floors trying to find ice and NONE was available.One employee tried to help and he couldn’t find any. He asked what room we were in and that one employee filled up a bag in the restaurant and brought it upstairs.

Ok, don't expect too much

Liked: The room on the 16th floor had a nice view.The toiletries were great and sustainable (no small bottles).The coffee machine was good.The bed and pillows were comfortable.
Disliked: The hotel is a bit old, and the rooms could be cleaner. You could see spiderwebs and accumulated dust.Only one of the elevators was working, resulting in a significant wait time to go up and down.The small coffee shop downstairs could have been better stocked.

Disappointing

Disliked: Number one we didn't get in our room till 5:00 we're supposed to get in by 4:00 elevators weren't working It took us 40 minutes to get to her 10th level room we were late for Uber and we were late for our concert because of the hotel disappointing stay The staff was rude

Exceptional

Awesome

Liked: I didn't get a chance to get breakfast
Disliked: Na

Very good