Aside from not being able to cool the room down past 70 degrees, this place was great. Clean, comfortable. When we arrived our room was not ready, so they upgraded us! A little bit of a walk from the parking garage to check in, but they comp your parking!

Liked: Incredible value.
Disliked: Room was hot.

Many inconveniences

Liked: Updated
Disliked: Many inconveniences. Our bill was incorrect. Taxes were added twice. No shampoo. Coffee is room was terrible and no coffee in lobby. Ticket to leave paid parking didn?t work and had to call 2 different times and wait for assistance. Took 7 minutes to leave parking deck. Disappointed.

Pleasant

Liked: Comfortable sized rooms, nice staff
Disliked: Our room was not clean, questionable if top blankets were clean and bathroom definitely wasn?t cleaned

Extremely disappointed Diamond Reward Member!

Liked: The meal in the restaurant was good. The waiter Dave was very personable! The wedge salad and the flatbread were both delicious! This was the best part of the hotel!
Disliked: I am a diamond reward member and asked for an upgrade to a higher floor when we checked in and was told that there were none available. My husband and I went to look at the room before we unpacked our baggage and it was a good thing we did. The room was not clean even though there was a sticker on the door that said it had been cleaned. There was a floss pick in front of the night stand as well as a room key under it. Dust build up was around the entire perimeter of the room and a bug was crawling up the wall. I took pictures and went back to the checkin person and explained the issues and shared the pictures. We were then given a room on the Executive level (which we had been told was unavailable before) & was told we could use the Executive Lounge but it was not fully serviced due to Covid. By the time we were finally able to get in our room, about an hour had passed! This was unacceptable and I feel we deserved some kind of compensation but received nothing! This hotel is not of Hilton quality!!!!

Exceptional

Pleasant

Liked: Sophisticated, modern, and cozy.
Disliked: It was not clean and neat. Elevator was dirty, room was dusty, bed was not made neatly, and some chairs and vases was not at the right place in hall ways.

Exceptional

Enjoyed the stay

Liked: We originally reserved a room for another hotel. After arriving, we were horrified and quickly looked for something else. The Hilton was selected and my family slept well and enjoyed our trip.
Disliked: The price was a bit high and rooms could be more upgraded based on price.

Great staff. Good location. Could...

Liked: I liked the staff. They were very friendly and professional. The rooms were spacious too.
Disliked: This hotel needed some little perks like a coffee bar or continental breakfast. It?s always nice to get a fresh cup of coffee at a hotel stay. Room service was extremely expensive as 2 spaghetti and meatball kids meals were 50 dollars! The pool was not for kids.

They kid?s enjoy the pool

Disliked: I request a room with living room for the price I only get the bedroom