Maui Bay Villas by Hilton Grand Vacations

Great place for families.

Liked: The staff on site were extremely helpful and super nice. All the staff you came across always said hi to you. The rooms were awesome
Disliked: Their gym area is very small, given how big the resort is. When we first got to the room housekeeping left some trash on one of the beds. The second time, housekeeping left used gloves on the TV stand

Superb

Great stay with family and...

Liked: pools, two bedroom unit with kitchen and washer/dryer. location great.
Disliked: Beach club and beach was disappointing and you needed separate key that had a limited availability.

disappointed honeymooners

Liked: The rooms were the only thing we liked
Disliked: We didnt have access to the beach club or the beach pool / hotttub - which was why we booked this place We went for our honey moon and not once did that get acknowledged even tho I told the front deskOur views to our room was looking over a construction zone We couldnt make it to the first night stay because of the storm and they hotel refused to refund us - even though over 1/2 the resort wasnt even usable!! and the streets were closed around it

Superb

Modern rooms, close to the...

Liked: I really enjoyed the facilities and the decor was excellent. The pool areas were nice and they were clean.
Disliked: It seemed like a lot of areas were closed because of not being open and the keys sometimes didn’t work. I found the front desk staff to be quite rude and off putting. For example I received countless automated texts asking me to come to the front desk for a gift as I am a Hilton honors member. When I went to the front I was handed a sheet of paper with activities and told this was my “gift”. Parking was a little sparse and we often had to park far away.

Unfortunately, we’ve experienced harassment and...

Liked: The actual unit was comfortable.
Disliked: The staff have very poor service except the bellhops.

Exceptional

Liked: lovely staff great and great facilities. the kids loved the pool and the slide.
Disliked: the restaurant to be open. It was only supposed to be closed on the monday, however it was also shut on the sunday.

Relaxing and comfortable stay

Liked: Housekeeping services while we stayed, place is new and modern and very clean. We felt just at home. Lots of security around so we felt safe. My toddler accidentally left the room without us knowing and they found him and brought him back. Great game room and gym on site.
Disliked: Location not ideal, not much around the area for tourists. No restaurants or shops to walk to. Area is very windy in the afternoon. Large pool slide is open only on certain hours so we didn't get to use it. Need towel cards for towels, inconvenient.