Hilton Grand Vacations At Hilton Hawaiian Village Guest Reviews
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|2.6 miles from Honolulu centre|
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Yizhuo Fri, 22 February 2019
Liked: location and service are good
Disliked: hotel is too separated, very confusing. we got dropped off at the wrong location because how big it is. Also, way too many people in the pool, very crowded
Alexandra Sun, 16 December 2018
April Sat, 15 December 2018
Heaven on earth
Liked: It was a little bit of heaven ?
Disliked: Surprise of deposit at check in when I had already paid premium for the room.
Chris Tue, 11 December 2018
Debbie Fri, 7 December 2018
Alisa Tue, 4 December 2018
Great family holiday at a...
Liked: The free upgrade was a bonus! The staff was helpful and the room delightful. We got two free bottles of water each day which was great and we all had the best night sleep! Don't forget those water views! Very Happy Family.
Disliked: Maybe a clothes hoist to hang up some washing or towels to dry.
Svetlana Tue, 4 December 2018
MASSIVE DISSAPOINTMENT HILTON - I...
Liked: We enjoyed the spacious apartment & beautiful view of the beach/lagoon after complaining about the first room we were allocated.
Disliked: We booked & paid for an ocean view apartment however the room that was allocated for the first 4 nights of our 11 night stay was over looking the Ilikai apartments & Marina, with only a glimpse of the ocean. The "ocean view" was not really an "ocean view" even though we were told over & over again that the room was classified an ocean view, this was EXTREMELY DISSAPOINTING.I tried to talk to the staff & managers about my dissatisfaction & was basically told they cant do a single thing. The Lagoon Tower at the Hilton Hawaiian Village is part of time share meaning the staff including managers don't really care if you are happy or not. I wish that BOOKINGS.COM would have explained this to me at the time of booking, I wouldn't have expected to be treated like a Hilton guest.EXTREMELY disappointing when you are travelling from Australia with your entire family expecting to stay at a Hilton Hotel & paying Hilton prices, only to be told too bad, you're in time share & we really don't care. My extended family also booked this accommodation so we can all be close together & they too had a poor experience with the staff at the lagoon tower. They had a one bedroom apartment for 3 people but were expected to make the sofa bed for the 3rd person daily. On arrival there were no sheets/blankets for the sofa bed, when they called the staff to query they replied in a rude manner asking if you want us to come up & make the bed. If you are looking to stay at an OVERPRICED apartment WITHOUT friendly SERVICE then book the Hilton Grand Vacations Club @ The Hilton Hawaiian Village. The reason we keep going back to Hawaii is because of the beautiful, friendly people & service from the staff at the hotels, however our last trip has left a bad taste in our mouth. We have never been treated so poorly by staff in Hawaii over the last decade we have been going there.
Sharon Mon, 5 November 2018
Liked: A great location. The pools were great!
Jennifer Mon, 29 October 2018
Decent place, but dated and...
Liked: Overall, the staff was friendly. The view was nice and location convenient. I liked that there were shops and places to eat "at the village."
Disliked: We were "upgraded" to a penthouse 2 bedroom suite (paid for a 2 bedroom suite) that was next to the elevators. It was non-stop noise all day and night. I was falling asleep when out and about in town because I couldn't sleep in our room. Contacted the hotel and they were completely booked and wanted to "compensate" us a whopping $50 for the entire stay when we paid over $2,300 for the room and had to pay for additional parking and "resort fees." Please do NOT get room 2471 if you are offered unless you are a very heavy sleeper!
Dc Fri, 26 October 2018
Liked: The facilities.
Disliked: That you had to hire the hotel's lagoon equipment.