Hilton Grand Vacations at Anderson Ocean Club

Passable

Liked: Location
Disliked: Some staff was rude.resort fees not included in price, had to pay extra upon arrival. Dryers left burn stains on clothes

Exceptional

Well worth it!!

Liked: Perfect location, close to the beach and restaurants. Rooms were very clean and spacious, love that the room had a washer and dryer. And your stay in the hotel gets you a lot of free perks, we got into the water park for free!!!

Superb

Liked: The staff was great, very helpful and accommodating. I wish we knew sooner that we needed to put our trash and dirty towels in the hallway to get fresh towels. The pool area was so much better than expected.
Disliked: Would have been nice to have the room cleaned more than once in our 7 night 8 day stay.

Superb

Exceptional

Liked: Everything was SO nice!!!
Disliked: The arrival was hectic

Bad

Liked: I liked the beach ⛱️ front view, the setup of the kitchen with everything you need to cook The staff was friendly and the parking in the garage was convenient.
Disliked: The rooms could have smelled fresher, the staff could have explained that they were short staffed an my request my take a whileI complained about the musky smell when I first got there. They promised to send someone, it took 2 days before they came to rectify the problem. They sent someone with so air freshener spray, and also check and cleaned the garage disposal to no avail. I didn't have my friends come over because of the odor. The wifi the entire time I was streaming with my fire stick I was constantly shutting which is annoying when your watching your favorite shows. The staff was nice and professional, I also asked for my bed linen to be changed I was. Promised someone would be up shortly, the following day after going out to lunch my bed linen was changed, I don't know itlf there was a shortage of staff but there was a delay for all my requests.

Great location wonderful staff enjoyed...

Liked: The location was nice , The views were amazing. The rooms were clean. The staff was friendly.
Disliked: Hot water was a problem. We did not get hot water. It was mostly warm or very little of it.

2 year here but will...

Liked: Nicely adorned rooms that were clean.
Disliked: Parking across the street with first 3 floors marked valet parking only. I have handicap plates and was not told until day 2 that i could have free valet parking. Still do mot want others parking the car. That and they did mot have any luggage carts.