Hilton Grand Vacations at Anderson Ocean Club

Superb

Liked: The staff was great, very helpful and accommodating. I wish we knew sooner that we needed to put our trash and dirty towels in the hallway to get fresh towels. The pool area was so much better than expected.
Disliked: Would have been nice to have the room cleaned more than once in our 7 night 8 day stay.

Superb

Exceptional

Liked: Everything was SO nice!!!
Disliked: The arrival was hectic

Bad

Liked: I liked the beach ⛱️ front view, the setup of the kitchen with everything you need to cook The staff was friendly and the parking in the garage was convenient.
Disliked: The rooms could have smelled fresher, the staff could have explained that they were short staffed an my request my take a whileI complained about the musky smell when I first got there. They promised to send someone, it took 2 days before they came to rectify the problem. They sent someone with so air freshener spray, and also check and cleaned the garage disposal to no avail. I didn't have my friends come over because of the odor. The wifi the entire time I was streaming with my fire stick I was constantly shutting which is annoying when your watching your favorite shows. The staff was nice and professional, I also asked for my bed linen to be changed I was. Promised someone would be up shortly, the following day after going out to lunch my bed linen was changed, I don't know itlf there was a shortage of staff but there was a delay for all my requests.

Great location wonderful staff enjoyed...

Liked: The location was nice , The views were amazing. The rooms were clean. The staff was friendly.
Disliked: Hot water was a problem. We did not get hot water. It was mostly warm or very little of it.

2 year here but will...

Liked: Nicely adorned rooms that were clean.
Disliked: Parking across the street with first 3 floors marked valet parking only. I have handicap plates and was not told until day 2 that i could have free valet parking. Still do mot want others parking the car. That and they did mot have any luggage carts.

The stay was nice. The...

Liked: The accommodations were nice.
Disliked: The parking area is atrocious when you are checking in or checking out. There are very few luggage racks and the valets are less than friendly and helpful (to put it nicely). The parking garage, yuck. There was a long line in the lobby as people were all checking in at 4 pm and it was chaotic. I wish the hotel provided a map or where things were located within the hotel.

Very good

Very good