Exceptional

Exceptional

Good

Overall, the staff was phenomenal...

Liked: I love the pond behind the hotel.
Disliked: The lack of bathtub cleanliness. I bought a shower mat bc of the stains and peeling tub.

Exceptional

Very good

Liked: My bed was uncomfortable my bed
Disliked: My bedd

Superb

Location is good, noisy hotel...

Liked: The location was decent and it is near restaurants.
Disliked: The staff is horrible, except for Coco and the front desk manager who was there from 3-10 on 2/24! Don Ross greeted me with a "Yep" when I went to straighten out issues I had with my room. I guess I was bothering him because it was 2 am when I went to the front desk for help. We had to leave early to get back home so I had to check out very early in the morning. He solved the issue, but his professionalism/greeting was not great!Another staff member (Dolores-maybe but don't quote me) could not help me and asked me to come back when a manager was there just to put the room on a different card. She was an older lady so I did not want to be disrespectful to her so I came back when the manager was on duty.The last staff member (the manager that Dolores told me to wait on) was pretty decent, but I could not remember his name- he was there from 3-10 pm and he tried to help me fix the issues that the other lady would not even try to help me with.Unsupervised kids running around everywhere, lots of loud adults drinking in the lobby, housekeeping was very nice and came early in the morning. I would NOT stay at this Hilton Garden Inn ever again if I can help it. The price was not worth what we got which is a shame because the ratings fooled me.

Superb

Liked: I enjoy the breakfast . The breakfast sandwich it the best, and service was excellent.
Disliked: The swimming pool was colder than I had expected.