Hilton Garden Inn Westchester/Dobbs Ferry NY

Most likely would not return...

Liked: Location to train station. Restaurants nearby.
Disliked: Room was outdated. Not very clean. Smelled like a wet do) g. Some of the lights, vent in bathroom did not work. Front desk not very helpful with questions related to dining. Felt over priced fir what we received.

Bad

Disliked: They charged my credit card incorrectly. They never responded to my calls or message asking to clarify why my credit card was overcharged.

Superb

Liked: Very friendly staff and very helpfull
Disliked: The airco would turn of every off 30 minute. That would disturbe the sleeping.

Pleasant

Disliked: Pay for parking pay for losey breakfast buffet. Restaurant not open pool not open

Good

Liked: The room is big and clean Several restaurants around
Disliked: The breakfast was very bad and almost nothing to eat

Exceptional

Very good

Liked: The bed was extremely comfortable. I slept great. Perfect location for my needs
Disliked: Breakfast was the same that most places include

Good

Nice rooms, unfriendly atmosphere. Breakfast...

Liked: The room with two double beds was a good size , beds were comfortable and it was very clean.
Disliked: The Air conditioning unit built into the ceiling needs to have an “OFF” button. It was excessively noisy and, after a long trip from Ireland, we couldn’t sleep because of the noise from this fan unit. The reception staff are either overworked, untrained or unapproachable. They do not want to engage especially if there’s a problem to solve. A big improvement in hospitality and customer service is urgently needed.