Name: Hilton Garden Inn West Palm Beach I95 Outlets
Address: 1675 Palm Beach Lakes Boulevard, West Palm Beach, FL
Telephone: (888) 406-7656
Rating: 4.25

Hilton Garden Inn West Palm Beach I95 Outlets Guest Reviews

Overall Average Score:

Very Good (4.2 out of 5)

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Superb

Liked: All breads stale, pancakes not good quality. Eggs excellent! Overall enjoyed what was offered
Disliked: Breakfast for the cost

Horrible Hotel

Disliked: The first night, they put me in a room with a toilet that did not work. I called the front desk, and a few minutes later, a man showed up to my room with a towel! I told him he was not going to be able to fix the toilet with a towel. He messed around with the handle and was able to flush the toilet, but unfortunately, the next time it was used, it did not work. I was in town for a medical procedure, so when I returned to the hotel later in the day, they put me in another room. This time, they put me in a room that had a broken TV. I called them and they immediately sent a nice man to come and replace it. The next day, I checked out and noticed they charged $500 on my credit card for replacing the TV!! I was beyond shocked! I spoke to three different people who told me that the matter needed to be investigated and that the general manager would call me, but he never did. I demanded they remove the charge, and they told me that the cleaning crew stated that the TV was not broken when they cleaned the room prior to my arrival. I'm guessing that the cleaning crew doesn't regularly watch TV when they're cleaning rooms, which is why they would not have noticed that the TV was broken! I never thought to do a walk through in a hotel room, but I guess I should have! I have had to dispute the charge through my credit card company. I am a frequent traveler, and based on this experience, I, and anyone I know, will never again stay at a Hilton Garden Inn

Good

Superb

Exceptional

Superb

Liked: Bed super comfortable, complementary parking, nice location

Superb