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AustraliaHilton Garden Inn West Katy Guest Reviews
Overall Average Score:
Good (3.85 out of 5)
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| 0.9 miles from Katy centre |
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Frank Mon, 8 April 2024
Can't recommend
Liked: Like location and distance to other things to do
Disliked: Pool was dirty and very slippery and latter was broken. Paid for breakfast included but yet had to have a coupon to eat and apparently it only cover 2 people per room and then had to pay for my kids to eat. I have never gone to a hotel where my breakfast included only cover 2 people . Then had to wait for long time to get food and coffee
Frank Mon, 8 April 2024
Can't recommend
Liked: Like location and distance to other things to do
Disliked: Pool was dirty and very slippery and latter was broken. Paid for breakfast included but yet had to have a coupon to eat and apparently it only cover 2 people per room and then had to pay for my kids to eat. I have never gone to a hotel where my breakfast included only cover 2 people . Then had to wait for long time to get food and coffee
Christia Sun, 17 March 2024
Super hard beds but great breakfast!
Liked: The breakfast was free. And very good!!! That by far was the only good thing I can think of.
Disliked: The beds were HORRIBLE! I felt like I slept on a board. Everyone in our party agreed the beds were extremely uncomfortable.
Christia Sun, 17 March 2024
Super hard beds but great...
Liked: The breakfast was free. And very good!!! That by far was the only good thing I can think of.
Disliked: The beds were HORRIBLE! I felt like I slept on a board. Everyone in our party agreed the beds were extremely uncomfortable.
Arthur Wed, 7 February 2024
MAD AS HELL
Liked: Room was good
Disliked: Customer service was terrible,they wouldn't deal with the third party reservations and I had to pay for the room myself and Booking.com still charged my account even though they didn't pay the bill. Very upset and now they want me to jump through hoops to show them I payed, when it should show up on they're end that they didn't pay the bill.
Arthur Wed, 7 February 2024
MAD AS HELL
Liked: Room was good
Disliked: Customer service was terrible,they wouldn't deal with the third party reservations and I had to pay for the room myself and Booking.com still charged my account even though they didn't pay the bill. Very upset and now they want me to jump through hoops to show them I payed, when it should show up on they're end that they didn't pay the bill.
Anonymous Thu, 21 December 2023
Very good
Anonymous Thu, 21 December 2023
Very good
Anonymous Mon, 18 December 2023
Exceptional
Anonymous Mon, 18 December 2023
Superb
