Name: Hilton Garden Inn Wayne
Address: 15 Nevins Road, Wayne, NJ
Telephone: (888) 323-5826
Rating: 4.5

Superb

Liked: Location was good but tricky to get to.
Disliked: Had to pay extra for breakfast.

Superb

Liked: Nice and clean, the bed was comfortable, the customer service was great.
Disliked: Roomers were load in the middle of the night so I had to call the receptionist, they did a great job.

Exceptional

Liked: The staff was so courteous and genuinely expressed interest in us and our well-being. The room was so clean, I wiped all surfaces with a wet wipe and nothing dirtied the rag. Even the complementary toiletries were much higher quality than the average hotel. The breakfast was worth including in the room rate! We got anything you could have asked for, all fresh and delicious.... At half the price. Very filling, highly recommend the add on!
Disliked: We really enjoyed everything so much, they went above and beyond! We didn't arrive until 1am, so they gave us a late check out. The only thing is, they didn't properly relay that message to all departments. Housekeeping knocked on the door several times, and the assistant manager called a few times as well while we were packing up. Once we got to the phone and told him we were leaving, they totally understood. That is just to knit-pick, honestly.... aside from the pillows being softer than our liking, this is the best trip we have taken in 15 years.

The hotel is good for...

Liked: Clean and new

Exceptional

Liked: The staff, the location, very clean and again your staff was excellent.
Disliked: I sat in your restaurant, I ordered, the food was absolutely horrible. The bartender was excellent, however, and I did not complain. The restaurant feels like a cafeteria, and again, the food was very bad. Thank you and staff for your outstanding service.

Exceptional

Liked: Staff was exceptionally friendly and helpful. All was quiet. Rarely heard noise from the hallway or other rooms.
Disliked: Refrigerator was not on when we arrived. There was no visible control and had to contact the desk for assistance. Ultimately got it working.