Hilton Garden Inn Washington DC Downtown Guest Reviews
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|0.4 miles from Washington centre|
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Shelley H, West Warwick Mon, 14 May 2012
The staff was very accommodating. The room was spacious and very clean. It was convenient to all the attractions and only 2 blocks from the White House. I enjoyed it very much and the next time I come to DC I will be staying there again.
Mark Fri, 30 July 2021
I would NOT stay here...
Liked: The location to the city was nice. That was one of the reason I selected the hotel. The staff was pleasant. The room was quiet and I was not able to hear other guest throughout the day/night. a 24 hour gym was nice however we didn't use it.
Disliked: Using my cell phone to open doors or activate the elevator was horrendous. It was neither convenient nor accommodating. Neither computer in the business center worked. I needed to have a document printed so I was required to email the staff a personal document so it could be printed. There was no stationary in the room. I have NEVER been in a hotel where a pen/paper wasn't available. I asked at the front desk for letterhead and they said they didn't have any. I wanted a drink at the bar at 9:30pm and I was told I just missed last call. The bartender said I could have two beers but the bar was closed. Who ever heard of last call at 9:30pm?There were three guest. We had 3 towels in the room but only 2 wash cloths. When I went to the front desk to ask for more, another guest said they didn't have any wash cloths either. I had a three-night stay and my room was house keeping never visited. That means:* The bed was never made* The towels were never replaced* If I wanted to use the in-room coffee maker, the coffee would not have been replaced* There was no spare toilet paper* The trash was never emptied* The floor was damp under the air conditioner. I suspect this is due to condensation but since it was damn, I am concerned about mold/mildew under the carpet. If there was an attentive cleaning staff, they would have noticed this immediately. I noticed it within 10 minutes of getting to the room.
Kim Wed, 28 July 2021
Liked: The valet staff and lobby staff are very friendly and helpful. They gave directions, restaurant ideas, and always greeted us as we were coming and going. We enjoyed our stay.
Disliked: Guests are limited and have to pre-register to use the pool -- the list fills up quickly. The only slots available ended up being too late for a tired 7 year old.
Yenis Tue, 27 July 2021
Jennifer Mon, 26 July 2021
Can't beat the location!
Liked: The location is phenomenal, the staff was very helpful and the hotel was clean.
Disliked: I wish we would have gotten fresh towels daily only because we were a family of four, and it was hard to find places to dry our towels in the room, especially with the A/C on.
Ryan Mon, 26 July 2021
Great location and friendly staff
Liked: The scheduled time for the pool was a bummer. They were mostly filled already when we arrived. The pool was a big draw so that was a letdown
Disliked: The pool situation
Anonymous Mon, 26 July 2021
Verified Hotel Guest Sun, 25 July 2021
Liked: Location and cleanliness. Close to all of the great tourist spots.
Stephanie Sun, 25 July 2021
Estefany Sat, 24 July 2021
Rogers Sat, 24 July 2021