Hilton Garden Inn Virginia Beach Oceanfront

Exceptional

Exceptional

Exceptional

Poor

Disliked: AC sound is too noisy and room is not clean.

Exceptional

Exceptional

Liked: The Oceanview was wonderful. The breakfast was great! The Valet car service was the best, and friendly staff.
Disliked: The patio window didn't have a screen.

Very good

Beautiful views, check for double...

Liked: Loved the location for the most part the cleaning staff, servers, and valet were kind and professional.
Disliked: Check out and check in was awkward. Seemed like I was inconveniencing the staff at each occurrence. During check out it wasn’t busy as I wanted to get an early start; no one else was in the lobby. I wasn’t offered a folio or even to have my key taken. Later that evening I noticed I was double charged for my week stay ( I already paid in full,) $1500+ each charge. I called to have Hilton fix it and the front desk staff said the person who checked me out just mixed up the cards… ??? Again it was already paid. I understand mistakes happen however, the staff was more empathetic to other staffs error… that person barely said two words to me during check out. It would have taken him one minute to avoid this error. I held for 10 mins while they corrected it then they rushed me off the phone stating the a refund receipt would be emailed. Again without confirming my email address… I’ll have to wait 3-5 days per Hilton for the charge to reverse however I think I’ll look for another hotel next trip.

Exceptional