Name: Hilton Garden Inn Virginia Beach Oceanfront
Address: 3315 Atlantic Avenue, Virginia Beach, VA
Telephone: (888) 420-1647
Rating: 4

Superb

Subpar Accommodation

Liked: Location was great.
Disliked: Flying insects in the room. Ripped towels . Broken chipped toilet cover

Spring break 2025

Liked: Staff was nice, James in maintenance was particularly cordial. Room was spacious.

Bad

Disliked: They complained I was taking to long loading up my truck with my kids and stuff and two of them have autism and it wasn't the same price when booked on booking.com it was two hundred more I will never go back to this hotel it's a waste of money and they are really rude rushing my family and me out

Great Hotel, just needs better...

Liked: The hotel is very clean, and the beds are comfortable, the hotel is in walking distance of restaurants and shopping, activities are less than 10 minutes away. Walmart is 3 miles away. I felt very safe. The locals are friendly. The beach is very clean. The hotel offers breakfast, which my 10 yr old really enjoyed. They give you plenty.
Disliked: With the exception of the front desk staff and the crew members in the Lager restaurant who were amazing, some of the staff are not very friendly. The waitress in the breakfast restaurant was really nice but the lady who brings the food to the table has an attitude for no reason. She did seem to change until I gave her a tip bc she did a great job with bringing the food. The cleaning crew acts like it's a crime to give the greeting of the day. The older African American valet attendant tried to extort money out of us. On day one, he told us that we needed to "take care" of his boys bc they only get paid tips. None of the other valet attendants told us anything like that. Honestly, we are not opposed to giving them a tip, but to tell us it's basically mandatory felt like harassment. I knew he was lying, and it was confirmed when I reported him to the front desk. After, I'm sure they spoke to him, he avoided us the rest of our stay. We decided to park our own vehicle on day 2 when we requested our vehicle, and while getting ready to leave, he told my husband, "You can just get me when you come back." We are already paying $30 per day, and he expects us to pay him an additional $10 anytime we request our vehicle?! Imagine how many people he's running this scam on and how much he's making off of families just trying to enjoy their vacation on top of his regular pay.Parking in the garage is $20 per day, $30 for valet, and $25 if you want the hotel to validate your parking. Honestly, if you're never going to move your vehicle several times a day, just park your own vehicle. If you are going to leave a lot, have them validate your parking. The parking garage is literally a minute walk across the street. We were valeting bc I just recently had ankle surgery and can't walk too far.