Hilton Garden Inn Tri-Cities/Kennewick Guest Reviews
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|4.9 miles from Kennewick centre|
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Edgar Tue, 19 October 2021
Diana Sat, 16 October 2021
Liked: clean and friendly staff. Nice to have a real breakfast!
Jenny Tue, 12 October 2021
Liked: Very clean and a good location. Staff was very friendly.
Disliked: The bed was awful. At check in we were told about the adjustable mattress. There was a dial on each side to select firmness. It didn?t work at all and the mattress was very uncomfortable!
Gail Thu, 7 October 2021
Sarah Sun, 26 September 2021
Liked: Breakfast is NOT included. Booking lies about that to make you book your stay.
Dulce Sat, 25 September 2021
Liked: Perfect location for the reason of my trip, really close to the Toyota Center I was able to walk there.It also has a super comfortable bed.
Esmeralda Fri, 24 September 2021
My husband and I enjoyed...
Liked: The location was close to the event.
Anonymous Fri, 24 September 2021
Liked: Everything looks great
Danc. Mon, 20 September 2021
Liked: Very clean and professionally maintained. Convenient location.
Disliked: Was charged $100 to my card that I was not told about (not authorized). Only discovered the charge after getting an alert from my credit card in the middle of the night. After inquiring at the front desk I was told it was a hold for incidental charges in case I had charged food or drinks to my room. What??!! I could understand being charged additional fees only if I charged anything, but not ?in case? I charged something. There is no mini bar in the room so what else could I possibly skip out of paying? They had my card on file already. Furthermore the unauthorized charge actually put me over my card limit and caused me to incur a over-limit fee. Had I been told about the charge up front I may have provided another card. I have rented from numerous other hotels in the area over the summer and never once had this type of charge applied to my stays. Even though the charge will be credited to my account I find this practice very unscrupulous. It made me feel as though they were worried that I might steal their towels, bedding or something. I will be very reluctant to book here in the future.
Colleen Wed, 15 September 2021
the evening manager and dinner...