Pleasant

Superb

Disliked: Continental breakfast was not included

Very pleased with staff and...

Liked: Upgrades to how the room presents - pump stations for hand soap, shampoo, conditioner, etc.
Disliked: Our room was missed Saturday for housekeeping purposes, so when we returned to our room about 5:30 pm, it had not been done. But we were compensated with a complimentary breakfast voucher

Poor

Disliked: On the first day of check-in, the staff told me that I did not have breakfast included, even though I had already pre-booked it online. After double-checking, they confirmed that I did indeed have breakfast included, but did not immediately provide me with a voucher.The next morning, when I went to get my meal voucher, the staff member only gave me the one for the last day of my stay, and seemed unaware of what was going on.The Wi-Fi was not working and the staff could not fix it. They gave me a coupon code, but it became invalid before I checked out.The hot water in the bathroom lasted only two minutes in the last few days, and the remaining water was only lukewarm, making it very difficult to take a shower. I was too lazy to complain about it.On the last day, which was Mother's Day, the nearby restaurant was fully booked. As a solo traveler and already checked out, I could only get takeout food, and when I asked if I could eat in the lobby, a receptionist with glasses told me that the restaurant was closed and I couldn't eat there, even though there were no other customers around and plenty of empty seats.I understand that rules are rules, but the receptionist's tone was very unpleasant and made me feel like I was being difficult. I will not be staying there again.

Superb

Superb

Very good

Superb

Superb