Hilton Garden Inn Toronto-Ajax

Liked: Lovely, comfortable hotel. Very friendly staff.
Disliked: Further from the event centre than I expected

Very good

Exceptional

Won’t stay there again

Disliked: Over priced and breakfast was not included. Tv did not offer any free channels so no TV available Staff not attentive in dining room.

Room Okay, But Not Clean

Liked: Since we arrived after midnight we got a late- check out for free. Communication via text message was easy and convenient. The receptionists have been very friendly and informative.
Disliked: The room was okay, but not the cleanest. There was visible dirt on the floors and in the corners, and hair from previous guests was left in the shower—something that’s simply unacceptable. The faucet was also really dirty, which became obvious every time it was used. I've added a picture to better show what I mean. Cleanliness should be a basic standard, and unfortunately, that wasn’t met during this stay.

I would recommend that place...

Liked: It was extremely fantastic
Disliked: I didn't have free breakfast

Exceptional

Hilton inconsistencies

Liked: The location was perfect for the people I came to the Eastside to visit.
Disliked: I didn't like the bathroom fan not working. I didn't like the I.T issues with the room cards. I had to go down the front desk to get new cards every day

Very nice overall experience. I...

Liked: Hotel has a very pleasing interior design and restaurant service. Very nice outdoor cooking space, though I didn't use it.
Disliked: Pool was closed on mothers day . This was why a booked the hotel. A kid hurt themselves by flip jumping in the pool and hitting their leg on the edge,the night before. Nothing about the facility caused the injured and did not warnt a total shutdown the following day. There were lots of witnesses, including myself.

Pleasant