Liked: Lovely, comfortable hotel. Very friendly staff.
Disliked: Further from the event centre than I expected

Needed to stay there for...

Liked: Had to change room upon arriving because I forgot my friend doesn't like elevators.Front desk put us on the first floor with no problems.Needed scissors and tape for a project and got that no problem.Very helpful at front desk.Also a facilities worker named Glenroy was very helpful and knowledgeable. Would defiantly stay there again. Also the service staff at the bar and restaurant were very friendly.
Disliked: The toilet paper roll holder was very far away from toilet,really had to reach.Room 112

Exceptional

Great for leisure, great for...

Liked: The staff were great. We had a late arrival, but the front desk staff who checked us in, was efficient, courteous, and great service throughout our stay. Really made an impression on us. We went just a few days before Halloween, and the hotel had various decorations which were welcomed by our kid and us. The rooms were large, had enough space for a family of 4 to comfortably stay indoor if need to. The beds were comfortable, and there is a knob that can adjust firmness. TV was great, channels were plenty, and the complimentary wireless is enough to get the job done. But nothing beats the good breakfast to start each day. One of the best simple breakfast setup I've had at this level of hotels, and the daily specials are always most welcomed. The snack room, the business center, the gym, were all well maintained and quite inviting to use. Really great bang for the bucks when breakfast is included. Close to the 401 entry/exit point, makes going to Toronto a breeze. Minutes drive to Rio-Can shopping centre and main street eateries / shops, in a great neighbourhood, quiet but great location. 5 minutes to Ajax Downs and Slots, which is good for some late night activities when traveling.
Disliked: Nothing. Absolutely nothing.

Acceptable

Liked: Like the location and the staff.
Disliked: The Wifi wasn?t working during our stay, and the lovely gentleman that checked us in told us it was down. We have stayed here many times and I don?t remember the beds being do hard. Again the man who checked us in told us the rooms were being renovated so hopefully that includes new beds.

Good

Good

Exceptional

Good

Superb