Liked: Lovely, comfortable hotel. Very friendly staff.
Disliked: Further from the event centre than I expected

Pleasant

Wonan at frount desk is...

Liked: The staff, especially the woman at the Front desk were excellent.
Disliked: Our room was dated, the bathroom fan did not work, the reno crews were noisy.Could not enjoy the pool since it was full of kids and also the hot tub, screaming. Normally stay at Quality suites in Whitby, nicer room, free breakfast , better value.

Good

Good

Liked: The breakfast was made available to go
Disliked: The mattress was not comfortable

Exceptional

Okay

Liked: The location is good.
Disliked: The alcoholic foul mouthed abusive couple at the next table in the dining room ruined our dinner experience. Wow such disgusting language. The manager should have called the police right away instead of trying to deal with them himself. There were children there, not to mention my 89 year old British mother who's never swore in her life. The manager was trying to placate them, but he should have known when to draw the line. We had to change tables in the middle of our meal but those disgusting people got to sit at their table yelling at the staff with all their expletives until they wore themselves out. Does that sound right? The staff needs retraining in the area of dealing with abusive customers.

Exceptional

Liked: Everything was fabulous I'd live there if I could. I'll be back soon
Disliked: Loved everything . Only complaint we had was the eggs at breakfast weren't the best.

Very good stay.

Liked: The Staff was very friendly and the food was delicious.
Disliked: Pillows should be softer and the mattress was too hard.

Superb

Liked: Friendly staff very clean room and comfy bed
Disliked: Confirmation unclear whether breakfast included with stay. Extra$2.50 charged to credit card. Unknown reason.