Hilton Garden Inn Toronto-Ajax

Liked: Lovely, comfortable hotel. Very friendly staff.
Disliked: Further from the event centre than I expected

Staff were terrific and helpful.

Liked: Didn’t have breakfast. Dinner was very good. Bed was clean and comfortable.
Disliked: First room smelled of dog. Staff were great and “upgraded” us to a Suite. I’m glad I didn’t have to pay as the Suite was mediocre. No fan in the bathroom, poor water pressure in the shower, living area not private from bedroom, nowhere to put suitcase to empty it. No closet door.

Disapointing

Liked: Good breakfast and good service.
Disliked: We had booked through Booking.com but the hotel could not find our booking. Were allocated a room that overlooked the extractor fans from the kitchen.

Superb

Exceptional

Very good

Exceptional

Won’t stay there again

Disliked: Over priced and breakfast was not included. Tv did not offer any free channels so no TV available Staff not attentive in dining room.

Room Okay, But Not Clean

Liked: Since we arrived after midnight we got a late- check out for free. Communication via text message was easy and convenient. The receptionists have been very friendly and informative.
Disliked: The room was okay, but not the cleanest. There was visible dirt on the floors and in the corners, and hair from previous guests was left in the shower—something that’s simply unacceptable. The faucet was also really dirty, which became obvious every time it was used. I've added a picture to better show what I mean. Cleanliness should be a basic standard, and unfortunately, that wasn’t met during this stay.

I would recommend that place...

Liked: It was extremely fantastic
Disliked: I didn't have free breakfast