Bad

Great location, average room, terrible...

Liked: Great location, average room, terrible customer service.I booked 1 night at this hotel through booking.com. When my husband and I arrived there was only one check-in clerk and a very long line to check in. When it was finally our turn, the clerk mistakenly charged us the full price of the hotel when she meant to put a hold on the card for incidentals (which should have been $50). I received a text message from my bank about the withdrawal for $241 (full price of the room) and immediately let the clerk know. She said that it should have only charged the $50 but that she would get it fixed and if it was still showing in the morning at check out, to let them know. Okay, no problem. At check out I had both charges for the room (the booking.com charge and the additional charge at check in) plus now the $50 for incidentals. I let the lady at the front desk know and asked if she could process a refund. She said I would have to wait for manager who wouldn’t be in until 10am. Okay, cool.. left my phone number and she assured me he would get a hold of me once he got in. I waited until 3pm and never received a phone call.. so I then called and asked for the manager, who did not pick up, and left him a voicemail. I waited another 3 hours and received no call back. So I called again and spoke with Cory. Cory again told me that the manager would call me, but I politely told him that I was not willing to wait to speak to the manager any longer. He told me they were busy right now and at this point was no longer being polite on the phone. I told him I was getting frustrated at this point and need to know a definite time of when the manager would be calling me back. He said he didn’t know they were busy but the manager was standing right next to him and would look into it. I told him I would hold but I’m not waiting for a call back again that likely would not happen. He placed me on hold for about 5 or so minutes then came back on the line and said the refund was processed.
Disliked: Terrible customer service

Excellent host for our tlod...

Liked: They atmosphere! Location was close to everything, fast, Walmart, gas station, baseball field, art museum, and our event right inside of the hotel. Great staff also!
Disliked: I didn't like the fact that you charge for a continental breakfast cost.

Very good

Liked: The fitness center was one of the best I've ever seen at any hotel. New equipment and a large spacious fitness center.

Very impressed and we will...

Liked: Location was great, the room was comfortable and everything was very clean
Disliked: The selection of items in the refreshment area by the front desk

Would have rather stayed down...

Liked: Attached to convention center
Disliked: Dirty room. Dirty fridge. restaurant was closed on the night we arrrived.

Exceptional

Superb

Pleasant

Liked: Location