Hilton Garden Inn Tampa North

It was just OK. I paid extra to receive a little of the luxury that the Hilton brand provides and I received a 2-star experience.

Liked: Friendly front desk staff. Clean.
Disliked: It's not Hilton standard. The bartender and then the bar manager refused to give a patron a glass wineglass because they only had a few and reserved them for the evening. None of the other patrons could believe our ears. Ridiculous. The beds were not the Hilton beds either.

This stay was filled with...

Liked: The location was ideal for the activities we had planned for the trip. The parking is adequate, and the staff are friendlly and greeted us every time we entered the hotel.
Disliked: The rooms were old and smelly. We booked three rooms, 2 queen and 1 king suite. There were various issues with each room. We reported them to the front desk. All three rooms smelled moldy and unpleasant, the carpets were dirty and the furniture dusty. The water system in the king room was either too hot or too cold. The hot water was scalding. We called the front desk initially because the water was only coming out cold, so we were told to open and close it a few times and hopefully the hot water would come out. We also called the front desk about the AC unit in one of the queen rooms, it was fixed once the technician came out. More importantly was the lack of information the front desk should have shared with us regarding the construction or renovation that was taking place during our stay. The noise was unbearable. We could have made some other arrangements had we had been informed of this inconvenienece.

Exceptional

Good value, I’d stay again...

Liked: Clean and staff was friendly
Disliked: The curtains don’t closeSo at 7am it was so bright in the room it was like being in direct sunlight

Exceptional

Liked: Good value for the money

Exceptional

Very good

Exceptional

Liked: Clean and very polite staff

Passable

O

Liked: The breakfast was very good.