Hilton Garden Inn Syracuse

Exceptional

Almost perfect.

Liked: Proximity to everything and very clean. Loved the hot tub and pool too. The bed was very comfortable.
Disliked: Our refrigerator did not work and the bottom sheet would not stay on the bed no matter what we tried due to shallow pockets on a thick mattress.

We enjoyed the stay

Liked: It was pet pet-friendly
Disliked: Big pipe burst, almost could not get into my car

Exceptional

Liked: Hotel was great.. close to event.. great amenities.. lobby bar was fantastic!

Very good

Liked: The location was good, close to everything we needed. We all enjoyed the pool and hot tub.
Disliked: The pillows

excellent time will come again

Good

Liked: Convenient locationFriendly staff
Disliked: No extra blankets or pillows when I requested some. Restaurant was closed. Shower spray/pressure was poor.

Not satisfied

Liked: The spa tub was relaxing.
Disliked: The kitchen closed at 8:30pm even though the paper that I was given with my room key, said that it was open until 10pm. I had to then order out spending more than I has expected to. The bartender was kinda rude about it. I had to listen to barking darks until after midnight and then was woken up the next morning at 6:27am because the dogs were barking (for a good 15mins). I also had a cold shower being that there was no hot water. I had the water all the way on hot. My boyfriend ended up leaving and not even staying the night. I booked the hotel to celebrate his birthday and he didn't even stay the night. When it was time to get ready to check out, I took the bedsheets and pillow cases and put them in a pile next to the door (I do this wherever I stay, I know it helps housekeeping) and bagged the garbage up as well and placed it next to the front door. When I saw the mattress, it was covered in yellow stains leaving one to think that they're urine stains, I felt so disgusted thinking about having slept on pee stains all night. This was not a great experience, I honestly feel like my $400+ was a big waste, money I won't get back. I did let the front desk attendants know (twice) about how upset that I was. I did ask to speak to a manager but I was told that there are none on the weekends. The front desk attendant even said that I had looked exhausted, that says alot. I have video footage showing the bedstains. I was definitely upset with this whole experience.

Pleasant