Hilton Garden Inn Sunderland

Great location and extremely helpful,...

Liked: Location right next to the Stadium of Light for Women's Rugby World Cup opening match. Friendly helpful staff on check in and out
Disliked: Nothing

Falls short

Liked: The hotel is next to the stadium. So easy to get to and from the stadium.
Disliked: 1) one very slow machine for all coffee / tea for the entire hotel at breakfast - queues of 20 minutes to get a cup of coffee at breakfast - frankly unacceptable 2) being near the stadium meant after the match the restaurant was closed, the bar was packed with no seats and massive queues, no food could be delivered because of road closures. Not the quiet comfortable haven you’d expect. (Also meant car park closed) 3) newish hotel already showing lack of care - mismatched light bulb colours in lamps, representing poor caretaking, slow check in, 4) crazy expensive prices - not justified by the experience of staying there.

Great location but everything else...

Liked: Location was great
Disliked: Shower pressure was terrible. No bottled water in room. It was a match day so the price was inflated but for £500plus a night I didn’t expect the room to have a super thin duvet so we were cold and they ran out of tonic water in the bar.

Superb

Stingy for the price

Liked: The location was great although we weren't informed we could not park on site on a match day, so one of the main benefits was lost.
Disliked: It was stingy for the price. 1 loo roll, 2 tea bags in the room. No biscuits. One slow coffee machine at breakfast. I understand paying a premium on match day but a few small details could have made this feel less like we were being taken advantage of. Given this, and being unable to park (had to park at Tesco... only 5 min walk but would have been nice to know), I felt stung. I'll not willingly use hilton garden inn again due to that.

Great location, fast efficient check...

Liked: Good size room, great location, pleasant professional staff
Disliked: Better car park arrangements

Exceptional

Very good

I wanted a perfect moment...

Liked: clean and tidy like a 4 star hotel should b
Disliked: it’s about the complimentary 4 star hotel with no water bottles in room i stayed more 4 star hotels water tea and biscuits was plenty but here only 2 tea bag’s and coffee and no water i’m not happy with this rest everything was fine