Hilton Garden Inn Sunderland Guest Reviews
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Write a review
Sarah Fri, 13 June 2025
Very disappointing. I've stayed in...
Liked: I chose the hotel as it has a fitness suite which was open 24/7 Staff were friendly and helpful.Close to free parking. Breakfast was average but adequate.
Disliked: Worst vegetarian selection of food I've seen in years. Only vegetarian main courses are pasta or pizza. Just because people are vegetarian doesn't mean they only want a plate of carbs! Not acceptable in 2025. When I ordered a side of roast vegetables to make the pasta a bit more interesting I got a tiny dish of soggy steamed cabbage, carrots and cauliflower. No apology, they don't do roast veg any more.The bedroom carpet might have been clean but had numerous old stains of various colours.Wifi poor, TV in the room kept losing signal.
Julian Thu, 12 June 2025
Exceptional
Joanne Wed, 11 June 2025
Good
Liked: Where it was situated at that visit. The entrance was grand and staff very professional and friendly
Disliked: Room was OK stains on carpet smelt a bit stale and water from toilet driped all night/ morning
Dean Tue, 10 June 2025
Exceptional
Jeremy Tue, 10 June 2025
Frustrating
Liked: Good location comfortable hotel
Disliked: I was charged twice for the room and so far neither hotel nor booking agent will sort out the problem.
Abedelaziz Tue, 10 June 2025
Superb
Elaine Mon, 9 June 2025
Very enjoyable hotel
Liked: Hotel was clean , staff were lovely ,breakfast was very good . We had an evening meal in the bar watching football which was very good and reasonable , they also had happy hour from 5 till 7 which was good .
Disliked: Nothing everything was very good
Philip Sun, 8 June 2025
Very good
Liked: Good location
Disliked: Smell of cooking fat ( or similar) in the lobby throughout the stay.Asked on last night if key drop was available as we were leaving early. Not needed, 24 hour support. Early Sunday morning, 6am, no one around, no mechanism to call anyone. Left keys on desk and walked out. Not impressed.
Margie Sun, 8 June 2025
Superb
Matthew Sun, 8 June 2025
Exceptional