Hilton Garden Inn Summerville SC

Superb

Very good

Liked: I like how clean it was all around
Disliked: The WiFi was not connecting at all

Not pleasant.

Liked: The location was fine, close to where we needed to be.
Disliked: First night there the staff was trying to break into a locked room across the hall from my room at 11;30pm, unacceptable. The room was supposed to be serviced every other day, we checked in on Saturday 4/12 and the room was serviced on Monday 4/14 as expected. We left the room on Wednesday 4/16 and were gone until late afternoon, we returned to the room which was not serviced, I called the front desk to ask why and was told the DND tag was on the door (it was not), housekeeping had gone home and it was too late to get the room serviced. The person at the front desk I spoke with was not apologetic but tried to make me feel like I did something wrong. I was able to get more towels, took the trash out myself and retrieved a roll of toilet paper from the front desk. The last days were were there Wednesday 4/16 and Thursday morning 4/17, the thermostat in the room stopped functioning, it displayed a low battery alert, I didn't bother reporting it based on my previous encounter with the staff. Also, the water flow in the bathroom sink was barely half of normal, I have no idea why, but it was annoying.

Very good

Exceptional

Very good

Passable

Good

Very good

Liked: The location is great and staff was friendly.
Disliked: The room could have been a little cleaner. There was only one elevator working.