Hilton Garden Inn Statesville Guest Reviews
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|2.9 miles from Statesville centre|
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Guest Sun, 25 July 2021
Short stays only
Liked: Staff was friendly
Disliked: The room had a scent that wasn?t pleasant and the air in the room was moist . When I laid on the bed and pillows it felt wet I thought I was crazy however when i woke up I had clothes laying out during the night and when i put them on they felt wet as well I?m not sure what it was. Besides that the room was ok. Wouldn?t stay there for more than 1 night
Debra Sat, 10 July 2021
Liked: I think the breakfast should be included in the cost of the room.
Anonymous Thu, 1 July 2021
Liked: The Service Staff! The ladies who ran the breakfast were the best! Very nice and accommodating. The housekeeper my last day there was very apologetic for my experience and went above and beyond to ensure the rest of my service was the best. Shaniqua (sp?) at the front desk worked with me in the business center for a good 20 minutes to help me print a very important time sensitive document. When nothing we did worked she had me send it to the front desk so she could print it out for me. The only reason I gave this Hilton a 7 was because of the exceptional service staff! Management needs work.
Disliked: At checkin guests are informed of the policy if they are staying multiple days and want housekeeping. I followed the policy. When I saw the housekeeper I even asked for a request of extra padding on the bed to make it a bit more comfortable for me. I left my room to give the housekeeper plenty of time to service my room, returned at 3pm, no service, called the front desk told them what I had requested and was assured that the housekeeper just hadn't made it to my room yet and would be there shortly. I left and came back at 7pm, no service, called the front desk again and was informed that the GM had instructed the staff to not clean any of the overnight guest rooms. I understand that there was a shortage of staff but when a guest had a specific request and calls/ requests it multiple times it should be honored.
Timothy Wed, 23 June 2021
Way overpriced. I will never...
Disliked: Way overpriced
Nicole Tue, 22 June 2021
Liked: The room was very clean and spacious.
Disliked: We found a dead roach outside our door and the main reason we booked the hotel was because of the pool. When we got there it was closed
William Tue, 22 June 2021
Kristen Fri, 18 June 2021
Great for traveling through
Liked: Very clean; easy to access from the highway
Disliked: It?s not in a scenic part of town?perfect for road trips.
Kimber Mon, 14 June 2021
Saskia Fri, 4 June 2021
Lisa Sat, 22 May 2021
The hotel was a safe...
Liked: We were on a long road trip and the hotel was a perfect break from travel. Elegant and comfortable.