Hilton Garden Inn Savannah Midtown

Manager got caught in a...

Liked: The room was nice.
Disliked: I left a book in the room. I called the front desk to see if they had found it. The young lady at the front put me on hold. I was on hold for 30 minutes. I drove back to the hotel and was still on hold. I was told I could go up and look. I got the book and asked to speak to the manager. I asked why I was still on hold, and no one went to check on the book. He said I was on hold with corporate, and they didn't get the message. The number i dialed was a 912 number. I hung up and called the number back. The phone right in front of me stated ringing. I told him to answer it. He did. I asked why he lied to me. He tried to say I just happened to get through. They are lazy and liars.

Ave at best

Disliked: Jalaysia. Well I'm really not happy. The couches out front in the lobby were stained and looked pretty beat up. There was a musty smell in the room. There was 4 adults and 1 child. There should have been 2 queen size beds and a cot/couch. There was no cot. I am a Veteran. When I asked if you offered a discount you said yes but I don't qualify. I used booking.com. I asked if there is any upgrades I received the same response. I came from Cumming,GA. This was not the hotel I had imagined.

Very good

Liked: Room was nice.
Disliked: The elevator was on one end of the floor. We had to walk to the other end. It should be in the middle

Exceptional

Very good

Liked: Location
Disliked: Kept getting locked out of my room and the fridge needed to be defrosted to keep out perishables cold. But they fixed them both and it was all good after

Had an exceptional experience at...

Liked: Great staff, great location and great rooms!!! No complaints. Will definitely visit again.

Exceptional

Exceptional

Liked: Was nice friendly we were in town for rascal flatts concert .

Poor