Hilton Garden Inn San Bernardino

I was an overall good...

Liked: I did not eat there.
Disliked: I specifically was looking for a hotel room with a tub to be able to take a baffing and once Iris got to the room I realized there was no tub and it was on the showers. I called downstairs to ask front desk. Can I be changed rooms and was told no there's no rooms available with a tub

Very good

Superb

Liked: It was convenient to my sisters appointment at Loma Linda
Disliked: The young lady who checked me in offered me a great discount and breakfast wHen my Affirm card didn’t go through, but when I looked at my receipt she had charged the entire amount to my card.

Good

Very good

Pleasant

All in all it was...

Liked: Upper delight! Quaint and cozy
Disliked: I wasn’t aware of the cost for parking there!!! Not cool ! Should have notified the customer about the change Of the rules! When I checked in the cost was 154.00 So I asked why Then the reception stated it’s $12.00 parking fee! Wasn’t informed about this There was sign as of May 2,2025 Barely telling me as Just paid my way in to the hotel! Be professional about this Since it’s coming from these entitled people who are making their billions already!

Exceptional

Liked: The front desk staff was extremely friendly and helpful. They definitely were one of the highlights of the stay
Disliked: They recently started charging for parking, stating it was to ensure ample parking for their guests, which doesn’t really make sense. However, if they charge this extra fee, it would pay for security staff for the parking lot.

Good