I chose this hotel because of an excellent experience with Carlton Country Inn & Suites in Pennsylvania last year. The hotel in San Antonio doesn't come close to the quality, comfort and cleanliness of the Pennsylvania hotel.

Liked: Bed linens appeared to be clean. Coffee in the breakfast area was very good.
Disliked: Bathtub emptied very, very slowly. Just inside the drain was slimey and gross. There were only a few non-slip strips in the tub and those few were close to the drain. Towels appeared to have been "dumped" in the bathroom rather than placed neatly. Pillows were so hard they could have been used as a weapon. Bedside alarm was set and turned to "on" - something I was not aware of until the alarm sounded.

Superb

Liked: Large clean room. In room fridge and microwave. Bar on site. Breakfast included "hot" (made to order) and "cold" foods.
Disliked: swimming pool was indoors. Would have liked an outdoor swimming pool. The cleaning staff kept leaving us 3 towels per day. We were 4 in the room. Wish they had noticed we kept asking for more towels.

Exceptional

Exceptional

Very good

Exceptional

Bad

Exceptional

Very good

Good hotel, some issues with...

Liked: It's a nice, modern hotel. It is exactly what you would expect at a Hilton Garden Inn. It is extremely close to the airport with a shuttle running every half hour.
Disliked: I took the option with breakfast included, but that only allowed me to use the cold options, not the made to order eggs and other hot options. They didn't allow me to pay the difference (I could pay the full price of course). When receiving the final receipt, I noticed they even let me pay for the cold breakfast (it was solved after calling them).