Hilton Garden Inn San Antonio Airport South, San Antonio

I chose this hotel because of an excellent experience with Carlton Country Inn & Suites in Pennsylvania last year. The hotel in San Antonio doesn't come close to the quality, comfort and cleanliness of the Pennsylvania hotel.

Liked: Bed linens appeared to be clean. Coffee in the breakfast area was very good.
Disliked: Bathtub emptied very, very slowly. Just inside the drain was slimey and gross. There were only a few non-slip strips in the tub and those few were close to the drain. Towels appeared to have been "dumped" in the bathroom rather than placed neatly. Pillows were so hard they could have been used as a weapon. Bedside alarm was set and turned to "on" - something I was not aware of until the alarm sounded.

Exceptional

Liked: Everything
Disliked: Nothing

Thank you

Liked: Excelente services

Exceptional

For what we needed, the...

Liked: We booked a 2 room King Suite and it was great- 2 entire bedrooms and but only 1 bathroom. The beds and the linens were fantastic and super comfy. It was pretty clean- I say this bc I spilled a drink on the tile floor near the "kitchenette" and I wiped it up and the towel was very grimy. But it appeared very clean, regardless. The bathroom was fine- just normal- nothing special. There was no breakfast, per se, except for packaged 7-11 style muffins, etc - they say, "Due to Covid". I was surprised at this honestly. There were plenty of hand sanitizing stations and the elevators were marked with where to stand for social distancing. I didn't like the music they were playing all the time. But , the room was very quiet (even at the airport) and the A/C was plenty cold.
Disliked: I did not like the music that was always playing in the lobby and out front- very minor though, obviously. I didn't like that there was not a better sort of breakfast. I really, really, really didn't like how dark the "sitting" area of the King Suite was- a tiny place the size of a closet with a very uncomfortable couch and NO LAMPS. I also did NOT like that the desk area was right next to the bathroom, as was the little "kitchenette" area. That kind of grossed me out.

Friendly service, clean rooms.

Liked: Friendly staff! I called about getting a room for early check in last minute and I believe her name was Yolanda was very professional and friendly! She got me early check in and I was more than happy!! Loved the lobby. Rooms were clean and spacious!
Disliked: The pool/ hot tub. It?s not the best. Pool is small and hot tub wasn?t working, it was more like a hot bath, no jets. Felt cramped when other people came in! Not a big deal if you don?t mind that! Other parts of the hotel and price make up for that! If you?re staying for the pool/ hot tub don?t.

Exceptional

Liked: Beds were comfy as all ...staff extremely nice and we flew in at midnight....shuttle to and from airport....
Disliked: No real breakfast was just cereal and muffins but to be expected after covid.....