I chose this hotel because of an excellent experience with Carlton Country Inn & Suites in Pennsylvania last year. The hotel in San Antonio doesn't come close to the quality, comfort and cleanliness of the Pennsylvania hotel.

Liked: Bed linens appeared to be clean. Coffee in the breakfast area was very good.
Disliked: Bathtub emptied very, very slowly. Just inside the drain was slimey and gross. There were only a few non-slip strips in the tub and those few were close to the drain. Towels appeared to have been "dumped" in the bathroom rather than placed neatly. Pillows were so hard they could have been used as a weapon. Bedside alarm was set and turned to "on" - something I was not aware of until the alarm sounded.

Exceptional

Pleasant

It was ok

Liked: Easy to get to where we were going
Disliked: The people above us were so loud. It was like they were stomping do over an hour and then someone came and banged on our door about 10:00 and scared us, when I answered they said they had the wrong room number

Very good

Superb

Liked: Good room, spacious and clean.
Disliked: The pillows are really soft, I need a firmer pillow.

I would stay at this...

Liked: Bed and pillows were great.
Disliked: The carpet on the hallway seemed dirty and old

Exceptional

Liked: Nice quiet time after coming from the Market! Enjoyed the stay
Disliked: Nothing all was good will be back!

Perfect for purpose of my...

Liked: Large room and overall cleanliness

Try somewhere else.

Disliked: The room was not clean. There was a lot of hair in the shower. There is not an airport shuttle but instead they call you a Lyft and it takes quite a while to show up. The bed wasn't very comfortable. I will go elsewhere next time.