Hilton Garden Inn Saint Charles Guest Reviews
Write a review
|3.0 miles from Saint Charles centre|
Write a review
Jodi, Macomb, visiting Pheasant Run Wed, 26 June 2019
The hotel was very clean and inviting. The location was excellent.
Liked: It was close to Pheasant Run. The room was clean and inviting. The lobby was very nice.
Disliked: Front desk staff were a little brief and snippy.
Corinne Sun, 20 October 2019
Liked: Friendliest staff I have ever had yet. Breakfast was AMAZING! And bathtub was my favorite part of the room
Kathleen Mon, 19 August 2019
Disliked: The air conditioner made soooo much noise when it kicked in and continued to make noise until it turned off again.
Michael Sun, 11 August 2019
Peter Tue, 6 August 2019
Just the place we needed...
Liked: It had all the conveniences we needed and expected.
Donna Sat, 3 August 2019
Charles Tue, 23 July 2019
Everything was great except the...
Liked: The location was perfect and the breakfast was delicious. The hot tub was relaxing and the pool was nice.
Disliked: I updated my credit card information a few days before I checked in. The front desk personnel did not have any information regarding this matter. I had to show her from my phone that changes were made. When I went for breakfast, I had to inform the front desk that I was suppose to get a complimentary breakfast. She told me there wasn't a complimentary breakfast and I had to pay. I pulled out my phone AGAIN to show her the email reservations that showed what I was expecting with my stay. I think that an email or some type of notification should have been arranged so that I don't have to pull out my phone to show proof.
Debra Sat, 20 July 2019
Will stay again.
Anonymous Thu, 18 July 2019
Liked: convenient location. comfortable
Disliked: one of the two treadmills was not working
Cathy Tue, 9 July 2019
Disliked: In the hotel that is in downtown magnificent mile the parking garage is outrageously priced!!! I have never paid sooo much for parking anywhere! The other thing I didn't like was that the housekeeping lady came and banged on my door too early. 8:05 a.
Maria Sat, 6 July 2019
Severely disappointing, I held Hilton...
Liked: I liked the location.
Disliked: 1. The bathroom was dirty. I left a note for housekeepers to clean the bathroom focusing on smears on the light switch and bathroom door knob. 2. The air conditioner was loud. 3. The lady that checked us in was racist and rude.