Hilton Garden Inn Rockville Gaithersburg

I pay for service. I...

Liked: The staff was attentive and helped me with my questions. I commend all of them.
Disliked: It's been a minute since I stayed in a hotel, but I chose the Hilton, vs a BnB , for the services daily. Imagine my dismay when I learned that my room would NOT be cleaned daily unless I requested it. That fact was NOT in my contract and I only learned that when I returned to a messy room, with trash in trash cans because I had not requested cleaning daily. I'm paying Hilton rates for service. If I didn't want service I would have been at Motel 6. Further, when someone, or some AI, texts me and asks me if they can do anything and I reply with "I would like a comfy throw" please send an extra blanket to my room. Don't just disappear into silence.

Spacious clean room. No complaints

Liked: Convenient location, easy fast check-in

Good

Liked: Easy check inGood location
Disliked: The water in the shower didn't get hot

Would stay there again, but...

Liked: N/A
Disliked: Room smaller then what was implied by website photos.

Exceptional

Liked: Convenient and clean

Superb

Liked: Clean and convenient. No wait time.

Good

Liked: Nice place for the budget, we arrived before the check in time, and we we couldn’t get the room, if you arrive before the check in time,there is a fee be aware.
Disliked: Comfortable and convenient

Exceptional

Liked: Clean and comfortable.

Exceptional