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AustraliaHilton Garden Inn Rochester University Guest Reviews
Overall Average Score:
Excellent (4.3 out of 5)
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Scott-brown Mon, 6 September 2021
Superb
Liked: Nice clean room
Harold Thu, 2 September 2021
Exceptional
Cynthia Wed, 25 August 2021
Superb
Liked: Excellent location for University of Rochester. Comfortable, clean
Disliked: I have stayed here many times over the past 3 years visiting my son at UR. I have never had an issue with wifi, but on this trip, the wifi access was HORRIBLE. What changed ????
Roberta Wed, 18 August 2021
Passable
Liked: It was okay! Nothing extra for the price per night!
Disliked: Wasn?t that warm. Besides convenience for location, I will look for another place to stay.
Johnathan Mon, 16 August 2021
Good
Anonymous Sun, 15 August 2021
Disappointing
Liked: The bed was nice. The refrigerature is nice to have
Disliked: Unprofessional at front deskWe had premium wifi. It was horrible. Do not bring Roku, Hilton blocks it on the TVAlso there was no guide on the TV. We had no clue what was on.We will not be staying at Hilton hotels again
Shakela Sat, 14 August 2021
Exceptional
Albert Sat, 14 August 2021
A bit more staff training...
Liked: Location was ideal for the purpose of my stay.
Disliked: Staff seemed to be under-trained & if there were established lines of communication between them I think any wrinkles would be easily smoothed out.
Sylva Mon, 9 August 2021
Very good
Nripen Fri, 6 August 2021
Passable
Disliked: Charged 14 for breakfast but with all open breads etc everyone touching. Not even worth 5
