Hilton Garden Inn Rochester Downtown Guest Reviews
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Write a review
Man Thu, 26 June 2025
Pleasant
Liked: Good location. Friendly staff.
Disliked: The room had not been properly cleaned or inspected before my arrival. Numerous hairs from the previous guest were visibly scattered across multiple surfaces.
Anonymous Sat, 21 June 2025
We had a comfortable stay...
Liked: The staff were friendly and helpful. The breakfast buffet was good. Drifters restaurant/pub food was appetizing and in nice portions. Drinks were cold served with friendly commentary which made our group feel relaxed and comfortable. Rooms were clean and comfortable.
Disliked: The odd piece of furniture had seen better days. Otherwise rooms felt comfortable and quiet.
Crissie Thu, 8 May 2025
Superb
Donald Thu, 17 April 2025
Very good
Disliked: The common restrooms in the lobby area were not with soap and need attention. It is a safety issue with the Dining facilities close by.
Boaitey Tue, 15 April 2025
Staff was very accommodating. Location...
Adam Mon, 7 April 2025
Great place to stay
Liked: Great location
Disliked: Beds not very comfy
Meranda Mon, 31 March 2025
My stay was lovely, and...
Liked: Everything was fantastic, the staff, the atmosphere, the comfort, the amenities, & food were outstanding.
Dorothy Fri, 28 March 2025
Superb
Christine Mon, 24 March 2025
Terrible, now we remember why...
Liked: The inside of the hotel was nice and modern….literally everything else sucked!
Disliked: When we got off the elevator on our floor, there was a slight smell. When we got to our room the smell was unbearable! It was a moldy/mildew smell. The thermostat/heat in the room was not working. We called the front desk to have them look at it, but they “forgot which room we were in” so no one came to check on it. Upon entering the room, there were hairs on the bathroom counter and when we pulled back the sheet on the bed, it looked like what appeared to be dog hair on the bed. We asked that the sheets be changed, and housekeeping just put the new sheets on the edge of the bed for us to change. The carpet in the room was also filthy.At this point we went down to the front desk and they gave us a new room. The heat worked in the new room, but it smelled bad (not as bad as the first room). The sheets appeared clean. But there were ants in the bathroom!!For a Hilton and $250 for 1 night, I expected much more!!The hotel did nothing to make the situation okay or to make us feel better about it. I will NEVER stay at a Hilton again and will probably tell people about our experience.
Bryan Sat, 15 March 2025
Very pleasant stay
Liked: Very clean and quiet
Disliked: Neighborhood less than ideal