Hilton Garden Inn Rochester Downtown Guest Reviews
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0.6 miles from Rochester centre |
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Kimberly Tue, 26 September 2023
Pleasant
Liked: The FRONT DESK STAFF WERE AMAZING, , however we tired the bar downstairs for drinks and dinner and that left little to be desired. The bartender didnt know how to make any drinks at all. She spent her time outside smoking, and was also our server at dinner. She would barley wait to hear what we wanted to order, she never put our points on our stay. The next morning the staff at breakfast were rude and let us know very loudly that it was almost 10 am so we never ordered anything. The older mad cooking was however very nice but everyone else was practically throwing us out, so we left.
Disliked: The FRONT DESK STAFF WERE AMAZING, , however we tired the bar downstairs for drinks and dinner and that left little to be desired. The bartender didnt know how to make any drinks at all. She spent her time outside smoking, and was also our server at dinner. She would barley wait to hear what we wanted to order, she never put our points on our stay. The next morning the staff at breakfast were rude and let us know very loudly that it was almost 10 am so we never ordered anything. The older mad cooking was however very nice but everyone else was practically throwing us out, so we left.
Angela Fri, 15 September 2023
Exceptional
Kristin Thu, 14 September 2023
Disappointing
Liked: Building and furnishings were lovely, staff was very attentive, pleasant and professional
Disliked: Location, parking, room was set at 55° when I arrived. The smell of water damage was overwhelming. I checked out after one night and found another hotel.
Gerry Mon, 4 September 2023
Great property but too expensive
Liked: Location
Disliked: Price Taking of deposit for incidentals
Xiao Wed, 30 August 2023
Passable
Filomena Wed, 23 August 2023
Superb
Liked: The property was well maintained, my room was spacious with a coffee machine and complementary bottles of water, the place was clean and the staff was very kind.
Disliked: Unfortunately, the street looked sketchy and I didn't feel safe walking around.
Ely Tue, 22 August 2023
Gross
Disliked: The old sqeaky mattress, dirty room. Dirty hallways.
Amy Tue, 15 August 2023
Thank you
Abigail Sun, 13 August 2023
Exceptional
Aleks Fri, 11 August 2023
Exceptional