Hilton Garden Inn Rochester Downtown Guest Reviews
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|0.6 miles from Rochester centre|
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Canina Sat, 20 February 2021
Disliked: I didn't get a king size I only had a queen
Juana Thu, 18 February 2021
Ashley Wed, 17 February 2021
Ciera Tue, 16 February 2021
Regina Mon, 15 February 2021
Ebony Mon, 15 February 2021
Disliked: Some of the other guests were a little loud n I smelled weed smoke in the hall way
John Mon, 15 February 2021
Really bad experience ruined the...
Liked: The bed was very comfortable and the housekeeping staff was great.
Disliked: On the hallway leading to my room there appeared to be blood stains on the carpet, which was strike 1 for me. Strike 2 came shortly after, when I walked into the bathroom and found a dead bug of some sort on the ground in plain view. The 3rd strike came when I asked the front desk via text if the downstairs snack and goods kiosk was open 24/7. The response text I received confirmed this. However, after answering my question the front desk employee proceeded to ask me every half hour if I was coming down to the kiosk until 6 in the morning, almost 7 hours after I sent the original message! All in all this was by far the worst Hilton experience I have ever had.
Anonymous Sat, 13 February 2021
Ann Sat, 13 February 2021
Road trip to get away
Liked: The facility was very clean... they have many measures in place for COVID... room key to get into hotel, face masks required, and it was the little things to put your mind at ease during these trying times. The area around the hotel was not very busy seemed everything was closed.
Disliked: Parking... there is a ramp unfortunately not many spots available on the first level had to park higher up and walk with bags. Especially hard with a kid.
Anonymous Tue, 9 February 2021