Name: Hilton Garden Inn Rochester Downtown
Address: 155 East Main Street, Rochester, NY
Telephone: (888) 323-5826

Pleasant

Liked: Good location. Friendly staff.
Disliked: The room had not been properly cleaned or inspected before my arrival. Numerous hairs from the previous guest were visibly scattered across multiple surfaces.

We had a comfortable stay...

Liked: The staff were friendly and helpful. The breakfast buffet was good. Drifters restaurant/pub food was appetizing and in nice portions. Drinks were cold served with friendly commentary which made our group feel relaxed and comfortable. Rooms were clean and comfortable.
Disliked: The odd piece of furniture had seen better days. Otherwise rooms felt comfortable and quiet.

Superb

Very good

Disliked: The common restrooms in the lobby area were not with soap and need attention. It is a safety issue with the Dining facilities close by.

Staff was very accommodating. Location...

Great place to stay

Liked: Great location
Disliked: Beds not very comfy

My stay was lovely, and...

Liked: Everything was fantastic, the staff, the atmosphere, the comfort, the amenities, & food were outstanding.

Superb

Terrible, now we remember why...

Liked: The inside of the hotel was nice and modern….literally everything else sucked!
Disliked: When we got off the elevator on our floor, there was a slight smell. When we got to our room the smell was unbearable! It was a moldy/mildew smell. The thermostat/heat in the room was not working. We called the front desk to have them look at it, but they “forgot which room we were in” so no one came to check on it. Upon entering the room, there were hairs on the bathroom counter and when we pulled back the sheet on the bed, it looked like what appeared to be dog hair on the bed. We asked that the sheets be changed, and housekeeping just put the new sheets on the edge of the bed for us to change. The carpet in the room was also filthy.At this point we went down to the front desk and they gave us a new room. The heat worked in the new room, but it smelled bad (not as bad as the first room). The sheets appeared clean. But there were ants in the bathroom!!For a Hilton and $250 for 1 night, I expected much more!!The hotel did nothing to make the situation okay or to make us feel better about it. I will NEVER stay at a Hilton again and will probably tell people about our experience.